Prometheus Digital LLC

Prometheus Digital, LLC

About Prometheus Digital LLC

Prometheus is a minority disadvantaged and veteran owned small business (VOSB) management and technology consulting firm that has the privilege of working with clients that make a difference. We provide innovative solutions to solve our clients critical business challenges. We explore, pilot and implement emerging technologies, that give our clients the advantage. Prometheus Digital LLC was founded in 2013 when our co-founders decided to combine over 50 years experience working for several of the largest and most prestigious professional services firms in the world. Our co-founders wanted to build a consulting company that provides a more intimate consulting experience for our clients, our people and our partners. Our people focused mentality requires that we consistently do what is right for three constituencies: our clients, our people, and our teaming partners. These ideals are encapsulated in our motto – “Clients Success First, People Always”

Public Sector Designations

US Federal Socio-Economic Status

Small Disadvantaged Business 8(a) Certified, Veteran-Owned Small Business (VSOB)

US contract/procurement Vehicles

General Services Administration Schedule 70 (GSA)

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

Jamestown, Rhode Island, United States

ServiceNow Partner Type

Public Sector, Services, Technology

Industry

Government

Customer Satisfaction Score

5 out of 5 from Responses

ServiceNow Store

Store Application(s)

Target Company Size

1,001 to 5,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.