Protiviti Srl

Gruppo multinazionale di consulenza direzionale leader nell'analisi e progettazione di modelli di Governance, Organizzazione e Controllo

About Protiviti Srl

Protiviti è un Gruppo multinazionale di consulenza direzionale, specializzato nel creare valore attraverso la capacità di analizzare e gestire il rischio e la nostra visione della Governance Aziendale. Siamo leader nell'analisi e progettazione di modelli di Governance, Organizzazione e Controllo; i nostri professionisti assistono i Clienti nel migliorare i processi decisionali, l'organizzazione, i sistemi per accrescere le opportunità di successo. Il nostro obiettivo è la diffusione di una cultura aziendale finalizzata ad allineare i processi, i sistemi informativi e l'organizzazione alle migliori prassi internazionali. I valori che ci caratterizzano sono riflessi nel brand "Protiviti", ideato per richiamare i principi chiave che ispirano la nostra consulenza: professionalism, productiviti, proactiviti, objectiviti, creativiti, integriti, qualiti, responsibiliti.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 2
IT Business Management
  • Certified Implementation Specialist – Project Portfolio Management 4
IT Operations Management
  • Certified Implementation Specialist – Discovery 2
  • Certified Implementation Specialist – Event Management 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 2
  • Suite Certification - ITSM Professional 1
Now Platform App Engine
  • ServiceNow Certified Application Developer 3
Security Operations
  • Certified Implementation Specialist – Security Incident Response 2
  • Certified Implementation Specialist – Vulnerability Response 1

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    Italy

ServiceNow Resale Territories

  • EMEA

    Italy

Partner Locations

  • EMEA

    Italy

ServiceNow Assure

Headquarters

Milano, Milan, Italy

ServiceNow Partner Type

Sales, Services

Customer Satisfaction Score

4.88 out of 5 from Responses

Target Company Size

5,001 to 10,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.