A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About ProV International, Inc
Launched in 2003, ProV's practice was built from the ground up to focus on value-driven solutions. Our team are experts at connecting the human and digital experience. We are a global consulting firm that specializes in streamlining business processes, increasing service quality and maximizing workplace productivity. The solutions we provide reduce administrative complexity while digitally empowering the workforce. Our clients receive top-notch expertise along with customized solutions that reduce the cost and risk of critical shared services. We support your organization, end-to-end by providing expertise for ITOM, ITSM, CSM and HRSM. Our robust team of developers, technicians and process consultants build digital platforms that transform and support your long-term goals. Our superior expertise and passionate team understand how to bring seamless automation and innovation to your enterprise.
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 19
- Certified Implementation Specialist – Field Service Management 23
- Suite Certification - CSM Professional 18
Governance, Risk and Compliance
- Certified Implementation Specialist – Risk and Compliance 1
HR Service Delivery
- Certified Implementation Specialist – Human Resources 1
- Suite Certification - HR Professional 1
IT Operations Management
- Certified Implementation Specialist – Discovery 2
- Certified Implementation Specialist – Event Management 3
- Certified Implementation Specialist – Service Mapping 1
IT Service Management
- Certified Implementation Specialist – IT Service Management 8
- Suite Certification - ITSM Professional 3
Now Platform App Engine
- ServiceNow Certified Application Developer 2
Strategic Portfolio Management
- Certified Implementation Specialist – Project Portfolio Management 2
Country and Region Coverage
ServiceNow Implementation Territories
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AMS
United States, Brazil
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APJ
Philippines
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EMEA
Sweden, The Netherlands, Switzerland, Denmark, Belgium, Germany, Norway
ServiceNow Resale Territories
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AMS
Canada, United States, Brazil
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EMEA
Sweden, Switzerland, Denmark, Belgium, Germany
ServiceNow Service Provider Territories
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AMS
United States, Brazil
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EMEA
Germany
Partner Locations
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AMS
United States, Brazil
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APJ
Philippines
-
EMEA
Denmark, Germany
ServiceNow Assure
Headquarters
Tampa, Florida, United States
ServiceNow Partner Type
Next Gen Authorized Training, Sales, Service Provider, Services
Product Line Achievements
Customer Service Management
Industry
Education, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Telecom Media Technology
Customer Satisfaction Score
4.67 out of 5 from Responses
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.