ProV International, Inc

ProV is a global consulting organization with a team that delivers implementation services with competitive approaches in partnership with ServiceNow.

About ProV International, Inc

Launched in 2003, ProV's practice was built from the ground up to focus on value-driven solutions. Our team are experts at connecting the human and digital experience. We are a global consulting firm that specializes in streamlining business processes, increasing service quality and maximizing workplace productivity. The solutions we provide reduce administrative complexity while digitally empowering the workforce. Our clients receive top-notch expertise along with customized solutions that reduce the cost and risk of critical shared services. We support your organization, end-to-end by providing expertise for ITOM, ITSM, CSM and HRSM. Our robust team of developers, technicians and process consultants build digital platforms that transform and support your long-term goals. Our superior expertise and passionate team understand how to bring seamless automation and innovation to your enterprise.

Product Line Certifications

Customer Service Management
  • Suite Certification - CSM Professional 1
IT Operations Management
  • Certified Implementation Specialist – Service Mapping 1
IT Service Management
  • Suite Certification - ITSM Professional 1
Now Platform App Engine
  • ServiceNow Certified Application Developer 1

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States, Brazil

  • APJ

    Philippines

  • EMEA

    Sweden, Denmark, Germany

ServiceNow Resale Territories

  • AMS

    United States, Brazil

  • EMEA

    Sweden, Denmark, Germany

ServiceNow Service Provider Territories

  • AMS

    United States, Brazil

  • EMEA

    Germany

Partner Locations

  • AMS

    United States, Brazil

  • APJ

    Philippines

  • EMEA

    Denmark, Germany

ServiceNow Assure

Headquarters

Tampa, Florida, United States

ServiceNow Partner Type

Next Gen Authorized Training, Sales, Service Provider, Services

Industry

Education, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

4.8 out of 5 from Responses

Target Company Size

1,001 to 5,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.