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ProV International, Inc

ProV is a global consulting organization with a team that delivers implementation services with competitive approaches in partnership with ServiceNow.

About ProV International, Inc

Launched in 2003, ProV's practice was built from the ground up to focus on value-driven solutions. Our team are experts at connecting the human and digital experience. We are a global consulting firm that specializes in streamlining business processes, increasing service quality and maximizing workplace productivity. The solutions we provide reduce administrative complexity while digitally empowering the workforce. Our clients receive top-notch expertise along with customized solutions that reduce the cost and risk of critical shared services. We support your organization, end-to-end by providing expertise for ITOM, ITSM, CSM and HRSM. Our robust team of developers, technicians and process consultants build digital platforms that transform and support your long-term goals. Our superior expertise and passionate team understand how to bring seamless automation and innovation to your enterprise.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 18
  • Certified Implementation Specialist – Field Service Management 20
  • Suite Certification - CSM Professional 18
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 5
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 7
  • Suite Certification - HR Professional 7
IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 2
  • Certified Implementation Specialist – Event Management 3
  • Certified Implementation Specialist – Service Mapping 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 7
  • Suite Certification - ITSM Professional 3
Now Platform App Engine
  • ServiceNow Certified Application Developer 8
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 1
  • Certified Implementation Specialist – Project Portfolio Management 2

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States, Brazil

  • APJ

    Philippines

  • EMEA

    Sweden, The Netherlands, Switzerland, Denmark, Belgium, Germany, Norway

ServiceNow Resale Territories

  • AMS

    Canada, United States, Brazil

  • EMEA

    Sweden, Switzerland, Denmark, Belgium, Germany

ServiceNow Service Provider Territories

  • AMS

    United States, Brazil

  • EMEA

    Germany

Partner Locations

  • AMS

    United States, Brazil

  • APJ

    Philippines

  • EMEA

    Denmark, Germany

Partner Website
Headquarters

Tampa, Florida, United States

ServiceNow Assure

SERVICENOW PARTNER TYPE
  • Consulting & Implementation Elite
  • Reseller Elite
  • Service Provider Elite
Product Line Achievements
  • IT Service Management
SERVICENOW TRAINING PROGRAM
  • Next Gen Authorized Training
Industry
  • Education
  • Financial Services
  • Government
  • Healthcare and Life Sciences
  • Manufacturing
  • Telecom Media Technology
Customer Satisfaction Score

4.38 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)