Proven Optics

Enabling organizations to modernize & automate their financial management capabilities on the ServiceNow platform

About Proven Optics

Proven Optics is a software and services company that focuses exclusively on Enterprise Financial Management. Based on 20+ years of experience, our practitioners creative the ultimate ITFM/TBM, Budget, & Forecast solutions powered by the ServiceNow platform. Our solutions enable IT modernization to provide IT & Finance leaders with the necessary analytics and insights to make better business decisions.

Product Line Certifications

IT Business Management
  • Certified Implementation Specialist – Project Portfolio Management 1

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Resale Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

Columbus, Ohio, United States

ServiceNow Partner Type

Sales, Services, Technology

Industry

Education, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.