Prozessfux AG

We implement solutions to optimize and automatize your processes. Our solutions in ITSM, CMS, IRM/GRC are intuitive to use and easy to maintain.

About Prozessfux AG

Based at Zürich Airport, we specialize in supporting our customers to improve their service & compliance processes. We consult our customers in process design and functional requirements. Our clever design and architecture of ServiceNow solutions in IT Service Management, Customer Service Management and Integrated Risk Management are intuitive to use and as easy to maintain as to enhance. We focus on cost-benefit considerations, on increasing process efficiency and on making customers and their employees happier. Together with our customers, we achieve measurable results fast and reliable. Over the past 12 years, we have implemented over 400 process optimization project at over 40 customers.

Product Line Certifications

IT Service Management
  • Suite Certification - ITSM Professional 1
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 1
  • Certified Implementation Specialist – Project Portfolio Management 1

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA


ServiceNow Resale Territories

  • EMEA


ServiceNow Service Provider Territories

  • EMEA


Partner Locations

  • EMEA


ServiceNow Assure


Zurich, Zurich, Switzerland

ServiceNow Partner Type

Sales, Service Provider, Services

Product Line Achievements

IT Service Management

Customer Satisfaction Score

4.01 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.