Prozessfux AG

Prozessfux creates tailor-made solutions for process optimization and automation, based on over 10 years of experience as ServiceNow partner

About Prozessfux AG

Prozessfux AG, based at Zürich Airport, is specialized in supporting companies to reach their business goals in their dynamic market environment. This is achieved by clever solutions, adapted to the customer’s specific needs in an agile manner. Together with our customers we have achieve and exceed goals and create sustainable solutions. Our focus is on integrated, efficient and automated processes based on IT Service Management, IT Business Management, Customer Service Management and Integrated Risk Management (former Governance, Risk & Compliance). With integrated processes, we reduce redundancy and increase transparency. And with automation we reduce errors and increase efficiency. Working with our customers, we quickly achieve measurable results. Over the past ten years, we have enthused over 40 customers in over 300 projects with our speed, quality, flexibility and customer focus.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 2
IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 1
  • Certified Implementation Specialist – Project Portfolio Management 2
IT Service Management
  • Certified Implementation Specialist – IT Service Management 7
Now Platform App Engine
  • ServiceNow Certified Application Developer 3

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    Switzerland

ServiceNow Resale Territories

  • EMEA

    Switzerland

ServiceNow Service Provider Territories

  • EMEA

    Switzerland

Partner Locations

  • EMEA

    Switzerland

ServiceNow Assure

Headquarters

Zurich, Zurich, Switzerland

ServiceNow Partner Type

Sales, Service Provider, Services

Customer Satisfaction Score

4.4 out of 5 from Responses

Target Company Size

10,000+

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.