Quality Forward EQMS

Enterprise Quality Management System for highly regulated industries

About Quality Forward EQMS

Quality Forward provides a cloud-based EQMS solution which enables companies to manage, monitor and control the required quality processes. The solution serves highly regulated industries such as pharmaceuticals, medical equipment, food, chemicals, automotive and aerospace which need to comply with stringent regulations (e.g., FDA, EMA, GxP, ISO etc.). The SaaS solution tracks and manages all quality related processes such as Deviations, CAPAs, Change Controls, Complaints and Audits from issue to resolution.Built on the Now Platform, the agile solution is also suitable for SMBs and additional industries. Founded in 2016, Quality Forward is managed by experts in the international software industry in the field of EQMS and with experience with ServiceNow cloud platform. The company is a pioneer in the EQMS cloud market. With Quality Forward, compliance is easier, more efficient and affordable for companies of all sizes that have to meet stringent regulatory requirements.

Country and Region Coverage

Partner Locations

  • EMEA

    Israel

Headquarters

Beit Uziel, Central, Israel

ServiceNow Partner Type

Technology

Industry

Healthcare and Life sciences

ServiceNow Store

Store Application(s)

Target Company Size

5,001 to 10,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.