Quantum Metric, Inc.

Create better digital-first customer and agent experiences with Quantum Metric Embedded Replay

About Quantum Metric, Inc.

Quantum Metric works with teams across the organization to offer a comprehensive source of business and technical insights. Activating Quantum Metric directly within all ServiceNow workflows enables enterprises to provide better customer support, quickly resolve customer frustrations, minimize risk, and deliver better experiences.

Country and Region Coverage

Partner Locations

  • AMS

    United States

Headquarters

Colorado Springs, Colorado, United States

ServiceNow Partner Type

Technology

Industry

Energy and Utilities, Financial Services, Government, Healthcare and Life sciences, Retail and Hospitality, Telecom Media Technology, Transportation and Logistics

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.