A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About Quintica Group FZ LLC
Operating since 2001 delivering expert process imporvement consulting and managed services, Quintica is trusted by some of the world's most recognised brands to deliver services in the UK, Africa and the Middle East.
Quintica has helped more than a hundred clients in many market sectors, especially those focused on customer experience. Our team of expert technical and orgnisational change management experts, teaming with strategic technology partners like ServiceNow, finds opportunity to lower costs while improving quality of service.
Quintica delivers value by integrating technology and user experience. Leveraging the benefits of the cloud, big data, social media, mobile and IOT we deliver your customer experience as a service (CXaaS).
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 1
- Suite Certification - CSM Professional 1
HR Service Delivery
- Certified Implementation Specialist – Human Resources 6
- Suite Certification - HR Professional 4
IT Asset Management
- Certified Implementation Specialist – Software Asset Management 5
IT Operations Management
- Certified Implementation Specialist – Discovery 6
- Certified Implementation Specialist – Event Management 2
- Certified Implementation Specialist – Service Mapping 2
IT Service Management
- Certified Implementation Specialist – IT Service Management 12
- Suite Certification - ITSM Professional 7
Now Platform App Engine
- ServiceNow Certified Application Developer 3
Security Operations
- Certified Implementation Specialist – Security Incident Response 1
- Certified Implementation Specialist – Vulnerability Response 1
Strategic Portfolio Management
- Certified Implementation Specialist – Application Portfolio Management 1
- Certified Implementation Specialist – Project Portfolio Management 6
Country and Region Coverage
ServiceNow Implementation Territories
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EMEA
United Arab Emirates, South Africa
ServiceNow Resale Territories
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APJ
Kuwait, Tanzania
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EMEA
Angola, Kenya, Bahrain, Nigeria, Mauritius, United Arab Emirates, Botswana, Cote d'Ivoire, Ghana, Egypt, Qatar, Uganda, South Africa
ServiceNow Service Provider Territories
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EMEA
United Kingdom, United Arab Emirates, South Africa
Partner Locations
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EMEA
United Arab Emirates, South Africa
Headquarters
Dubai, , United Arab Emirates
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Consulting & Implementation Elite
- Reseller Elite
- Service Provider Elite
Product Line Achievements
- IT Service Management
- Strategic Portfolio Management
Industry
- Financial Services
- Government
- Healthcare and Life Sciences
- Telecom Media Technology
Customer Satisfaction Score
4.52 out of 5 from Responses
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)