Quintica Group FZ LLC

Quintica - Customer Experience Focus

About Quintica Group FZ LLC

Operating since 2001 delivering expert process imporvement consulting and managed services, Quintica is trusted by some of the world's most recognised brands to deliver services in the UK, Africa and the Middle East.   Quintica has helped more than a hundred clients in many market sectors, especially those focused on customer experience. Our team of expert technical and orgnisational change management experts, teaming with strategic technology partners like ServiceNow, finds opportunity to lower costs while improving quality of service. Quintica delivers value by integrating technology and user experience. Leveraging the benefits of the cloud, big data, social media, mobile and IOT we deliver your customer experience as a service (CXaaS).

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 3
  • Suite Certification - CSM Professional 2
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 6
  • Suite Certification - HR Professional 5
IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 3
IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 2
  • Certified Implementation Specialist – Project Portfolio Management 5
IT Operations Management
  • Certified Implementation Specialist – Discovery 5
  • Certified Implementation Specialist – Event Management 2
  • Certified Implementation Specialist – Service Mapping 3
IT Service Management
  • Certified Implementation Specialist – IT Service Management 12
  • Suite Certification - ITSM Professional 8
Now Platform App Engine
  • ServiceNow Certified Application Developer 2

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    United Arab Emirates

ServiceNow Resale Territories

  • APJ

    Kuwait, Tanzania

  • EMEA

    Kenya, Bahrain, Mauritius, United Arab Emirates, Botswana, Cote d'Ivoire, Ghana, Egypt, Qatar, Uganda, South Africa

ServiceNow Service Provider Territories

  • EMEA

    United Kingdom, United Arab Emirates

Partner Locations

  • EMEA

    United Arab Emirates

ServiceNow Assure


Dubai, , United Arab Emirates

ServiceNow Partner Type

Sales, Service Provider, Services

Product Line Achievements

IT Business Management, HR Service Delivery


Financial Services, Government, Healthcare and Life sciences, Telecom Media Technology

Customer Satisfaction Score

4.53 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.