RapDev is a ServiceNow Elite Partner helping organizations transform complex IT challenges into scalable, automated outcomes. Our engineering-led teams specialize in accelerating time-to-value across ServiceNow by embedding AI, workflow automation, and intelligent insights directly into your technology landscape. We partner with organizations to bring clarity and structure to complex environments, modernizing workflows across IT Service Management, IT Operations, Asset Management, and Strategic Portfolio Management. With proven accelerators, purpose-built integrations, and deep platform expertise, we enable teams to unlock speed, resilience, and measurable business outcomes. Whether it's building a trusted CMDB, scaling automation, or embedding AI through Now Assist and RapDev's Arlo AI Agents, we deliver the clarity and execution needed to move faster and achieve lasting results.
RapDev Elite Partner driving faster ITx outcomes by bringing clarity, AI-driven automation, and engineering-led precision to complex environments. Contact Partner Visit Website Customer satisfaction score 4.72 out of 5 The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement. ServiceNow Store Offering(s) 2 See all applications and solutions Headquarters Boston, Massachusetts, United States
RapDev Contact Partner Partner Types Solutions and Offerings Product Line Achievements Product Certifications Expertise Classification Accreditations Focus Industries Location Resources
About RapDev RapDev is a ServiceNow Elite Partner helping organizations transform complex IT challenges into scalable, automated outcomes. Our engineering-led teams specialize in accelerating time-to-value across ServiceNow by embedding AI, workflow automation, and intelligent insights directly into your technology landscape. We partner with organizations to bring clarity and structure to complex environments, modernizing workflows across IT Service Management, IT Operations, Asset Management, and Strategic Portfolio Management. With proven accelerators, purpose-built integrations, and deep platform expertise, we enable teams to unlock speed, resilience, and measurable business outcomes. Whether it's building a trusted CMDB, scaling automation, or embedding AI through Now Assist and RapDev's Arlo AI Agents, we deliver the clarity and execution needed to move faster and achieve lasting results. Load More Load Less
Partner Types Operates in the following capacities. Service Provider Delivers as-a-service and managed services to drive customer success at scale. Partner segment Registered The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Consulting & Implementation Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support. Partner segment Elite The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Build Builds solutions and apps/integrations made available on the ServiceNow Store. Partner segment Platform The segments include Registered, Platform, Advanced Platform, Strategic Platform and Global Elite, and are based on the number of competencies, capabilities, and customer success results. 
Offerings Built with ServiceNow Offering Partners with offerings built in conjunction with the Now platform.
 Offering(s) 2 Technology Excellence Lean Into DevOps Get Offering Technology Excellence Modern ServiceOps Get Offering View All
Product line achievements Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
 Explore all ServiceNow Products Product Line Achievement not earned Product Line Achievement earned in Geo Validated Practice in Geo Product Line AMS Americas EMEA Europe, Middle East, Africa APJ Asia Pacific, Japan Global Hardware Asset Management (HAM) Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 5 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.6 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 11 ITOM Health Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 1 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 10 ITSM Standard Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 2 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 5 Software Asset Management (SAM) Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 2 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 8 Show All
Product certifications Holds one or more ServiceNow credentials and competitive differentiation. Expand All Collapse All App Engine ServiceNow Certified Application Developer (CAD) 34 Customer Service Management (CSM) Suite Certification - CSM Professional 2 Enterprise Architecture Enterprise Architecture Implementation Delivery Accreditation 2 Hardware Asset Management (HAM) Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) 11 Human Resources (HR) Suite Certification - HR Professional 1 ITOM Health Certified Implementation Specialist – Event Management (CIS-EM) 10 ITOM Visibility Certified Implementation Specialist – Discovery (CIS-DISCO) 4 Certified Implementation Specialist – Service Mapping (CIS-SM) 4 ITSM Pro Micro-Certification - Configure the CMDB 7 Micro-Certification - Service Portal 7 Micro-Certification – DevOps Change Velocity 2 Suite Certification - ITSM Professional 2 ITSM Standard Certified Implementation Specialist – IT Service Management (CIS-ITSM) 5 Micro-Certification - CMDB Health 7 Now Assist for Creator Now Assist for Creator Implementation Delivery Accreditation 2 Now Assist for IT Service Management (ITSM) Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite 4 Security Incident Response Certified Implementation Specialist – Security Incident Response (CIS-SIR) 1 Software Asset Management (SAM) Certified Implementation Specialist – Software Asset Management (CIS-SAM) 8 Strategic Portfolio Management Pro Micro-Certification - Agile and Test Management Implementation 1 Strategic Portfolio Management Standard Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM) 4 Vulnerability Response Certified Implementation Specialist – Vulnerability Response (CIS-VR) 6 Workplace Service Delivery Delivery Accreditation - Workplace Service Delivery 3 Workplace Service Delivery Accreditation 1
Expertise classification Embodies experience, knowledge, and education. Certified Master Architect (CMA) The Master Architect is a trusted technical advisor and a valued partner on the digital transformation journey with ServiceNow. Skilled individual(s) 1 Certified Technical Architect (CTA) The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives. Skilled individual(s) 8
Accreditations Certifies the level of training and expert knowledge. Presales Accreditation Certified ServiceNow staff who determine the appropriate products to introduce as a solution. Accreditation(s) 37 Sales Accreditation Sales staff who understand the value of the Now Platform and are certified ServiceNow experts. Accreditation(s) 23 Delivery Accreditation Internal implementation specialists with industry experience and proven knowledge on the Now Platform. Accreditation(s) 53
Focus industries Self-declared by partner. Education Financial Services Government Healthcare and Life Sciences Manufacturing Telecom Media Technology
Location and coverage The partner’s coverage location, validated by ServiceNow. Service Provider Consulting & Implementation Regional Coverage Country Coverage Partner Office Locations Americas United States Boston, United States Regional Coverage Country Coverage Partner Office Locations Americas United States Boston, United States Europe, Middle East & Africa United Kingdom
Partner resources and collateral Partners are encouraged to use the Partner Portal for uploading purposes. Partnership Overview RapDev & ServiceNow Accelerating time to value on ITx suite implementations Video CTA Video ServiceNow Agentic AI Adoption Accelerating time to value on ITx suite implementations Video CTA Case Study ADT's Onboarding & Automation Journey ADT's onboarding & automation journey with ITOM, ITAM, & ITSM Video CTA Case Study DevOps & ITAM with Warner Bros. Discovery Integrated DevOps workflows with ITAM Video CTA Case Study Rite Aid's SAMPro & CMDB Journey Upleveled asset management with SAMPro & CMDB Video CTA Video Meet Arlo: AI Agents Purpose Built for ServiceNow AI Agents that tackle specific tasks across your ServiceNow workflows Video CTA Solution Brief Modern ServiceOps Unify automation, observability, and AI-driven workflows Video CTA Solution Brief Strategic Portfolio Management Centralize & integrate strategic planning insights Video CTA Solution Brief IT Asset Management Streamline the asset lifecycle from procurement to disposal Video CTA
Explore more Discover more ways the Partner Finder helps maximize your ServiceNow investment. Partner Team Additional resources ServiceNow Store Learn more about Partner Programs Topics The ServiceNow Reseller Partner Program The ServiceNow Service Provider Partner Program The ServiceNow Consulting & Implementation Partner Program The ServiceNow Build Partner Program