RapDev LLC

A progressive ServiceNow partner specializing in DevOps-focused implementations of ITOM an Cloud platforms for the modern enterprise.

About RapDev LLC

RapDev is a US based company with engineers coming from modern-technology backgrounds, specializing in DevOps, SRE, and Cloud platforms. With implementation experience spanning from SMBs to Fortune100's, our team has helped deploy multiple varieties and scales of the ServiceNow platform. Some of our best practice recommendations include ChatOps for your end users to allow faster response and interaction times with the ServiceNow platform.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 1
Now Platform App Engine
  • ServiceNow Certified Application Developer 1

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

Boston, Massachusetts, United States

ServiceNow Partner Type

Sales, Services, Technology

Industry

Education, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

4.58 out of 5 from Responses

ServiceNow Store

Store Application(s)

Target Company Size

10,000+

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.