Raytion

Find solutions faster and speed up your workflows. Collaboration, Search and Cloud Solutions.

About Raytion

Raytion is an internationally operating IT business consultancy. With a strategic focus on collaboration, search and cloud, Raytion designs, builds and operates rich business applications, including intelligent search-based solutions and enterprise search platforms. Raytion is one of the leading vendor-independent enterprise search specialists and a long-term integration partner of the major search technology vendors. Since 2001, Raytion has been implementing and operating high-quality, large-scale solutions for Global 500 companies and organizations worldwide.

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    Germany

Partner Locations

  • EMEA

    Germany

Headquarters

Duesseldorf, Nrth Rhine Westfalia, Germany

ServiceNow Partner Type

Services, Technology

Industry

Financial Services, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

ServiceNow Store

Store Application(s)

Target Company Size

1,001 to 10,000+

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.