A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About Rococo Co.,Ltd.
創業以来、お客様のIT活用のシーンにおけるシステム企画、運用設計の上流業務、実際の落とし込みの際のシステム開発や運用実務まで、複合的にITサポートを行っております。ServiceNowにおいてはサブスクリプション、導入におけるコンサルティング業務、導入時の構築や導入後の運用支援を行っております。またServiceNow以外では生体認証ソリューションのAuthシリーズや人事ソリューションを独自で手掛けており、お客様やその先にいるお客様のICT環境を支えるソリューションを提供しています。今後は自社で持っているソリューション同士を掛け合わせ、より価値のある提案を心がけて参ります。
2020年より人事領域に特化しISVプログラムもスタートさせ順次ソリューションを展開して参ります。
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 2
HR Service Delivery
- Certified Implementation Specialist – Human Resources 6
- Suite Certification - HR Professional 1
IT Asset Management
- Certified Implementation Specialist – Hardware Asset Management 1
- Certified Implementation Specialist – Software Asset Management 1
IT Operations Management
- Certified Implementation Specialist – Discovery 6
IT Service Management
- Certified Implementation Specialist – IT Service Management 6
- Suite Certification - ITSM Professional 2
Now Platform App Engine
- ServiceNow Certified Application Developer 16
Security Operations
- Certified Implementation Specialist – Vulnerability Response 1
Strategic Portfolio Management
- Certified Implementation Specialist – Application Portfolio Management 1
- Certified Implementation Specialist – Project Portfolio Management 1
Country and Region Coverage
ServiceNow Implementation Territories
-
APJ
Japan
ServiceNow Resale Territories
-
APJ
Japan
ServiceNow Service Provider Territories
-
APJ
Japan
Partner Locations
-
APJ
Japan
Headquarters
Osaka, Osaka, Japan
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Build Advanced Platform
- Consulting & Implementation Elite
- Reseller Elite
- Service Provider Elite
Product Line Achievements
- Now Platform App Engine
SERVICENOW WORKFLOW ACHIEVEMENTS
- Creator Workflow
Industry
- Education
- Financial Services
- Government
- Healthcare and Life Sciences
- Manufacturing
- Telecom Media Technology
Customer Satisfaction Score
4.18 out of 5 from Responses
ServiceNow Store
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)