A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About Samsung SDS
Samsung SDS is the digital arm of the Samsung group and a global provider of cloud and digital transformation innovations. Samsung SDS delivers enterprise-grade solutions and services in cloud, secure mobility, analytics / AI, digital marketing and digital workspace. We enable our customers in government, financial services, healthcare, and other industries to drive business in a hyper-connected economy, helping them to increase productivity, safeguard assets, and make smarter decisions.
To assist companies in their mobility management strategy, Samsung has developed Zero Touch Mobility for ServiceNow (ZTM). This unique hyperautomation solution connects the mobile ecosystem into the ServiceNow platform, simplifying the mobile device lifecycle management and enabling businesses with truly Zero Touch Enterprise Mobility Management regardless of OEM or OS.
Offerings and Solutions
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 2
- Suite Certification - CSM Professional 1
IT Operations Management
- Certified Implementation Specialist – Discovery 2
IT Service Management
- Certified Implementation Specialist – IT Service Management 3
- Suite Certification - ITSM Professional 2
Now Platform App Engine
- ServiceNow Certified Application Developer 2
Strategic Portfolio Management
- Certified Implementation Specialist – Project Portfolio Management 5
Country and Region Coverage
ServiceNow Implementation Territories
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AMS
United States
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APJ
South Korea
ServiceNow Resale Territories
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AMS
United States
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APJ
South Korea
ServiceNow Service Provider Territories
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AMS
United States
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APJ
South Korea
Partner Locations
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AMS
United States
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APJ
South Korea
Headquarters
Seoul, Seoul, South Korea
SERVICENOW PARTNER TYPE
- Build Platform
- Consulting & Implementation Premier
- Reseller Premier
- Service Provider Premier
Industry
- Education
- Energy and Utilities
- Financial Services
- Government
- Healthcare and Life Sciences
- Manufacturing
- Retail and Hospitality
- Service Provider
- Telecom Media Technology
- Transportation and Logistics
ServiceNow Store
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)