As users of ServiceNow ourselves, we use our experience to get you the maximum outcomes for your business, by ensuring the solution is fit for purpose

About SCC Plc

The practice is part of SCC a privately owned British company with the vision to stimulate progress, change and improvement through IT for our customers. Whether you are looking at the ServiceNow platform as a new business investment, to develop your existing platform or to integrate with other business critical solutions, we have the expertise to deliver both operational and strategic consultancy focused on outcomes that are right for you. We are SCC – great things happen when we work together. • We make IT work for our customers to improve the way they do business • We deliver quality IT solutions and services that change the way businesses do business • We enable you to deliver long-term profit to invest back into the business • We nurture a winning network of partners to create on going value to our customers. Building on our application of ServiceNow, we specialise in service management suites (ITSM, ITBM, CSM and HRSD), and also have specialist partners providing SAM, SecOps, and

ServiceNow Designations & Awards

EMEA Regional Partner Award 2020

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 4
  • Suite Certification - CSM Professional 2
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 2
  • Suite Certification - HR Professional 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 1
  • Certified Implementation Specialist – Event Management 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 7
  • Suite Certification - ITSM Professional 3
Now Platform App Engine
  • Certified Implementation Specialist – Service Provider 7
  • ServiceNow Certified Application Developer 14
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 1
  • Certified Implementation Specialist – Project Portfolio Management 1

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    France, United Kingdom, Spain

ServiceNow Resale Territories

  • EMEA

    France, United Kingdom, Spain

ServiceNow Service Provider Territories

  • EMEA

    United Kingdom, Spain

Partner Locations

  • EMEA

    France, United Kingdom, Spain


Birmingham, Birmingham, United Kingdom

ServiceNow Assure

  • Consulting & Implementation Elite
  • Reseller Elite
  • Service Provider Elite
  • Education
  • Financial Services
  • Government
  • Healthcare and Life Sciences
  • Manufacturing
  • Telecom Media Technology
Customer Satisfaction Score

4.75 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)