Semaphore Partners LLC

Semaphore Partners is a boutique consulting and advisory firm located in the Greater New York City area, focused on building maintainable solutions.

About Semaphore Partners LLC

Founded by two partners with 10+ years of ServiceNow consulting experience each, Semaphore Partners is one of the fastest growing Implementation Specialists in the northeast. Featuring "developers who can talk" we can help roll out ServiceNow implementations in record time, while also building maintainable solutions that will be easy to own. We enjoy working WITH customers to find the best solution anticipating future requirements, instead of developing something that will work today, but not tomorrow.

Product Line Certifications

HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 2
  • Certified Implementation Specialist – Event Management 2
  • Certified Implementation Specialist – Service Mapping 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 1
Now Platform App Engine
  • ServiceNow Certified Application Developer 3

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

Hoboken, New Jersey, United States

ServiceNow Partner Type

Services, Technology

Industry

Education, Financial Services, Healthcare and Life sciences, Manufacturing

Customer Satisfaction Score

5 out of 5 from Responses

ServiceNow Store

Store Application(s)

Target Company Size

5,001 to 10,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.