A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About SEQUAL Consultancy B.V.
SEQUAL Consultancy is expert voor Enterprise Service Management (ESM), Customer Service Management (CSM) en Service Integration And Management (SIAM). SEQUAL Consultancy werkt volgens het vijf stappen model: 1 Onderzoek naar eisen, wensen en uw bedrijfsdoelstellingen. 2 Advies op basis van het onderzoek en de kracht van het ServiceNow platform, op reële gronden en gericht op kwaliteit, efficiëntie, TCO en innovatie. 3 Implementatie van de besproken oplossing inclusief ServiceNow onderdelen. 4 Managed Service. 5 Continuous Service Improvement.
ServiceNow is integraal onderdeel van onze "Q-Lean IT" en “RIO”oplossing. Q-Lean IT om te optimaliseren en besparen met als doel: verbetering van uw dienstverlening. RIO (Regie, Integriteit en Objectiviteit) voor groei, in volwassenheid, volume en resultaat op basis van de Regie over uw dienstverlening. Data integriteit en de objectieve beoordeling van kwaliteit en prestaties gebaseerd op processen, procedures, business objectives en data.
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 1
- Suite Certification - CSM Professional 1
HR Service Delivery
- Certified Implementation Specialist – Human Resources 2
- Suite Certification - HR Professional 2
IT Asset Management
- Certified Implementation Specialist – Hardware Asset Management 1
- Certified Implementation Specialist – Software Asset Management 1
IT Service Management
- Certified Implementation Specialist – IT Service Management 2
- Suite Certification - ITSM Professional 1
Now Platform App Engine
- ServiceNow Certified Application Developer 1
Strategic Portfolio Management
- Certified Implementation Specialist – Project Portfolio Management 1
Country and Region Coverage
ServiceNow Implementation Territories
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EMEA
The Netherlands
ServiceNow Resale Territories
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EMEA
Sweden, The Netherlands
Partner Locations
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EMEA
The Netherlands
Headquarters
Amsterdam, Noord-Holland, The Netherlands
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Consulting & Implementation Specialist
- Reseller Specialist
Industry
- Financial Services
- Government
- Telecom Media Technology
Customer Satisfaction Score
3.88 out of 5 from Responses
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)