SEQUAL Consultancy B.V.

SEQUAL Consultancy heeft als doel, samen met u, uw dienstverlening te optimaliseren, door het ServiceNow platform maximaal te benutten.

About SEQUAL Consultancy B.V.

SEQUAL Consultancy is expert voor Enterprise Service Management (ESM), Customer Service Management (CSM) en Service Integration And Management (SIAM). SEQUAL Consultancy werkt volgens het vijf stappen model: 1 Onderzoek naar eisen, wensen en uw bedrijfsdoelstellingen. 2 Advies op basis van het onderzoek en de kracht van het ServiceNow platform, op reële gronden en gericht op kwaliteit, efficiëntie, TCO en innovatie. 3 Implementatie van de besproken oplossing inclusief ServiceNow onderdelen. 4 Managed Service. 5 Continuous Service Improvement. ServiceNow is integraal onderdeel van onze "Q-Lean IT" en “RIO”oplossing. Q-Lean IT om te optimaliseren en besparen met als doel: verbetering van uw dienstverlening. RIO (Regie, Integriteit en Objectiviteit) voor groei, in volwassenheid, volume en resultaat op basis van de Regie over uw dienstverlening. Data integriteit en de objectieve beoordeling van kwaliteit en prestaties gebaseerd op processen, procedures, business objectives en data.

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    The Netherlands

ServiceNow Resale Territories

  • EMEA

    Sweden, The Netherlands

Partner Locations

  • EMEA

    The Netherlands

ServiceNow Assure

Headquarters

Amsterdam, Noord-Holland, The Netherlands

ServiceNow Partner Type

Sales, Services

Industry

Financial Services, Government, Telecom Media Technology

Target Company Size

101 to 5,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.