Serenity helps companies integrate operational workflows into their business with solutions natively built on ServiceNow and transformational services

About Serenity

Serenity specializes in achieving operational excellence for businesses through software solutions built on the trusted ServiceNow platform along with an expert services team delivering exceptional ServiceNow results. Serenity applications, available on the ServiceNow Store, optimize processes, enhance efficiency, and provide data visibility. These solutions focus on improving Health and Safety outcomes, risk mitigation, quality management, and supporting sustainability and corporate responsibility initiatives. By leveraging the ServiceNow platform, Serenity's software fosters end-user engagement and seamless integration with various ServiceNow modules like IT Service Management, Integrated Risk Management, HR Service Delivery, and Customer Service Management. Serenity's services team are highly skilled in extracting the most value from the investment in the platform and applications. Serenity aims to empower teams in streamlining workflows to prioritize culture, engagement, and growth

ServiceNow Designations & Awards

Build Partner

ServiceNow Expertise

  • Certified Master Architect (CMA)

    Certified Master Architect (CMA)



  • Presales Accreditation
  • Sales Accreditation
  • Delivery Accreditation

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 2
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 1
  • Certified Implementation Specialist – Software Asset Management 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 2
Now Platform App Engine
  • ServiceNow Certified Application Developer 4

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Canada, United States

Partner Locations

  • AMS

    United States


San Diego, California, United States

  • Build Advanced Platform
  • Consulting & Implementation Registered
Product Line Achievements
  • Accreditation
  • AppStore
  • Certification
ServiceNow Store

App(s): 6

See All Applications

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)

Partner-owned applications built on the Now Platform.
Built integrations the partner has created on the Now Platform.
Loading spinner