Serenity EHS, Inc.

Serenity provides Environmental, Health, and Safety (EHS) and Environmental, Social, and Governance (ESG) solutions powered by ServiceNow.

About Serenity EHS, Inc.

Serenity provides Environmental, Health, and Safety (EHS) and Environmental, Social, and Governance (ESG) solutions powered by the ServiceNow platform and delivered via the ServiceNow App Store. Our applications help organizations improve Health and Safety outcomes (OH&S), mitigate risk (IRM), manage quality (EHSQ/QMS), and deliver on their Sustainability and Corporate Responsibility initiatives. Because they are implemented on the ServiceNow platform, Serenity applications can improve end-user engagement and natively integrate with ServiceNow IT Service Management (ITSM); Governance, Risk, and Compliance (GRC); HR Service Delivery (HRSD); and Customer Service Management (CSM) to break down silos and further improve business outcomes.

Country and Region Coverage

Partner Locations

  • AMS

    United States

Headquarters

San Diego, California, United States

ServiceNow Partner Type

Technology

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.