A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About Servos LLC
Servos is a strategic consulting organization focused on driving digital transformation in the public sector. Our team has experience implementing enterprise software platforms from SAP to Salesforce, but now we focus purely on the ServiceNow platform. At Servos, we have years of experience working with the public sector (State, Local and Federal), to bring new innovations to areas that need it the most. Our ServosGov solution framework, developed according to best practices on the ServiceNow Public Sector Digital Services platform allows us to move faster and deliver value more quickly to citizens and the teams that support them. We combine domain expertise in public sector, with deep technical skills and world class customer experience user interface designs.
ServiceNow Designations & Awards
Offerings and Solutions
ServiceNow Expertise
-
Certified Technical Architect (CTA)
2
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 16
- Certified Implementation Specialist – Field Service Management 6
- Suite Certification - CSM Professional 14
Governance, Risk and Compliance
- Certified Implementation Specialist – Risk and Compliance 1
- Certified Implementation Specialist – Vendor Risk Management 1
HR Service Delivery
- Certified Implementation Specialist – Human Resources 1
- Suite Certification - HR Professional 1
IT Asset Management
- Certified Implementation Specialist – Software Asset Management 4
IT Operations Management
- Certified Implementation Specialist – Discovery 1
- Certified Implementation Specialist – Event Management 1
- Certified Implementation Specialist – Service Mapping 2
IT Service Management
- Certified Implementation Specialist – IT Service Management 10
- Suite Certification - ITSM Professional 10
Now Platform App Engine
- Certified Implementation Specialist – Service Provider 1
- ServiceNow Certified Application Developer 12
Security Operations
- Certified Implementation Specialist – Security Incident Response 1
- Certified Implementation Specialist – Vulnerability Response 1
Strategic Portfolio Management
- Certified Implementation Specialist – Project Portfolio Management 3
Country and Region Coverage
ServiceNow Implementation Territories
-
AMS
United States
ServiceNow Resale Territories
-
AMS
United States
Partner Locations
-
AMS
United States
Headquarters
Richmond, Virginia, United States
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Consulting & Implementation Elite
- Reseller Elite
Product Line Achievements
- Now Platform App Engine
- Customer Service Management
SERVICENOW WORKFLOW ACHIEVEMENTS
- Customer Workflow
Industry
- Education
- Financial Services
- Government
- Healthcare and Life Sciences
- Manufacturing
- Telecom Media Technology
Customer Satisfaction Score
4.78 out of 5 from Responses
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)