Servos LLC

We improve the lives of citizens and the people that support them through innovative solutions on ServiceNow for the public sector.

About Servos LLC

Servos is a strategic consulting organization focused on driving digital transformation in the public sector. Our team has experience implementing enterprise software platforms from SAP to Salesforce, but now we focus purely on the ServiceNow platform. At Servos, we have years of experience working with the public sector (State, Local and Federal), to bring new innovations to areas that need it the most. Our ServosGov solution framework, developed according to best practices on the ServiceNow Public Sector Digital Services platform allows us to move faster and deliver value more quickly to citizens and the teams that support them. We combine domain expertise in public sector, with deep technical skills and world class customer experience user interface designs.

Offerings and Solutions

view more - ServosGov
Customer Experience
ServosGov

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Field Service Management 5
  • Suite Certification - CSM Professional 12
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
  • Suite Certification - HR Professional 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 2
IT Service Management
  • Suite Certification - ITSM Professional 10
Now Platform App Engine
  • Certified Implementation Specialist – Service Provider 1
Strategic Portfolio Management
  • Certified Implementation Specialist – Project Portfolio Management 2

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Resale Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

Richmond, Virginia, United States

ServiceNow Partner Type

Sales, Services, Technology

Product Line Achievements

Now Platform App Engine, Customer Service Management

Industry

Education, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

4.7 out of 5 from Responses

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.