Servos is a strategic consulting organization focused on driving digital transformation in the public sector. Our team has experience implementing enterprise software platforms from SAP to Salesforce, but now we focus purely on the ServiceNow platform. At Servos, we have years of experience working with the public sector (State, Local and Federal), to bring new innovations to areas that need it the most. Our ServosGov solution framework, developed according to best practices on the ServiceNow Public Sector Digital Services platform allows us to move faster and deliver value more quickly to citizens and the teams that support them. We combine domain expertise in public sector, with deep technical skills and world class customer experience user interface designs.
Servos LLC
We improve the lives of citizens and the people that support them through innovative solutions on ServiceNow for the public sector.
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Customer satisfaction score
4.91 out of 5
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow Store
Offering(s)
1
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Headquarters
Richmond, Virginia, United States
Servos LLC
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Partner Types
Solutions and Offerings
Product Line Achievements
Product Certifications
Expertise Classification
Accreditations
Focus Industries
Location
Resources
About Servos LLC
Servos is a strategic consulting organization focused on driving digital transformation in the public sector. Our team has experience implementing enterprise software platforms from SAP to Salesforce, but now we focus purely on the ServiceNow platform. At Servos, we have years of experience working with the public sector (State, Local and Federal), to bring new innovations to areas that need it the most. Our ServosGov solution framework, developed according to best practices on the ServiceNow Public Sector Digital Services platform allows us to move faster and deliver value more quickly to citizens and the teams that support them. We combine domain expertise in public sector, with deep technical skills and world class customer experience user interface designs.
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Partner Types
Operates in the following capacities.
Reseller
Markets and resells ServiceNow products and packaged services.
Partner segment
Registered
The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Consulting & Implementation
Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support.
Partner segment
Elite
The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Solutions and offerings
Built with ServiceNow Offering
Partners with offerings built in conjunction with the Now platform.
Offering(s)
1
Customer Experience
ServosGov
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Product line achievements
Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
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Product Line Achievement not earned
Product Line Achievement earned in Geo
Validated Practice in Geo
Product Line
AMS
Americas
EMEA
Europe, Middle East, Africa
APJ
Asia Pacific, Japan
Global
App Engine
Deployments
Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.
7
Average CSAT
Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.
4.86
Skilled Individuals
Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.
18
Customer Service Management (CSM)
Deployments
Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.
8
Average CSAT
Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.
4.88
Skilled Individuals
Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.
15
Public Sector Digital Services
Deployments
Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.
8
Average CSAT
Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.
4.88
Skilled Individuals
Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.
11
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Product certifications
Holds one or more ServiceNow credentials and competitive differentiation.
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App Engine
ServiceNow Certified Application Developer
18
Customer Service Management (CSM)
Suite Certification - CSM Professional
15
Field Service Management (FSM)
Certified Implementation Specialist – Field Service Management
13
Hardware Asset Management (HAM)
Certified Implementation Specialist – Hardware Asset Management
1
Human Resources (HR)
Suite Certification - HR Professional
3
ITOM Health
Certified Implementation Specialist – Event Management
1
ITOM Visibility
Certified Implementation Specialist – Discovery
1
Certified Implementation Specialist – Service Mapping
1
Now Assist for Creator
Now Assist for Creator Implementation Delivery Accreditation
1
Now Assist for Customer Service Management (CSM)
Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite
7
Now Assist for HR Service Delivery (HRSD)
Suite Certification - Now Assist for HR Service Delivery Pro Plus
1
Now Assist for IT Service Management (ITSM)
Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite
2
Public Sector Digital Services
Suite Certification - Public Sector Digital Services (PSDS)
11
Risk, Resilience, Sustainability
Certified Implementation Specialist – Risk and Compliance
1
Certified Implementation Specialist – Third-party Risk Management (TPRM)
1
Security Incident Response
Certified Implementation Specialist – Security Incident Response
1
Software Asset Management (SAM)
Certified Implementation Specialist – Software Asset Management
3
Strategic Portfolio Management Pro
Micro-Certification - Agile and Test Management Implementation
1
Strategic Portfolio Management Standard
Certified Implementation Specialist – Strategic Portfolio Management
3
Vulnerability Response
Certified Implementation Specialist – Vulnerability Response
1
Expertise classification
Embodies experience, knowledge, and education.
Certified Technical Architect (CTA)
The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives.
Skilled individual(s)
3
Accreditations
Certifies the level of training and expert knowledge.
Presales Accreditation
Certified ServiceNow staff who determine the appropriate products to introduce as a solution.
Accreditation(s)
18
Sales Accreditation
Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
Accreditation(s)
32
Delivery Accreditation
Internal implementation specialists with industry experience and proven knowledge on the Now Platform.
Accreditation(s)
28
Focus industries
Self-declared by partner.
Education
Financial Services
Government
Healthcare and Life Sciences
Manufacturing
Telecom Media Technology
Location and coverage
The partner’s coverage location, validated by ServiceNow.
Reseller
Consulting & Implementation
Regional Coverage
Country Coverage
Partner Office Locations
Americas
United States
Richmond, United States
Regional Coverage
Country Coverage
Partner Office Locations
Americas
United States
Richmond, United States
Partner resources and collateral
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Topics
The ServiceNow Reseller Partner Program
The ServiceNow Service Provider Partner Program
The ServiceNow Consulting & Implementation Partner Program
The ServiceNow Build Partner Program