SHI

SHI International Corp

About SHI

SHI helps organizations around the world achieve their business and technology goals through the delivery of integrated solutions, services and IT equipment. Our team is 5,000-strong and full of ridiculously helpful experts from every area of IT operations, from volume licensing to security, data center to mobility and collaboration.

Product Line Certifications

IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 8

Public Sector Designations

US contract/procurement Vehicles

General Services Administration Schedule 70 (GSA), NASA Solutions for Enterprise-Wide Procurement (SEWP)

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Resale Territories

  • AMS

    United States

  • EMEA

    France

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

Somerset, New Jersey, United States

ServiceNow Partner Type

Public Sector, Sales, Services, Technology

ServiceNow Store

Store Application(s)

Target Company Size

Any

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.