General Services Administration Schedule 70 (GSA), NASA Solutions for Enterprise-Wide Procurement (SEWP)
About SHI
SHI helps organizations around the world achieve their business and technology goals through the delivery of integrated solutions, services and IT equipment. Our team is 5,000-strong and full of ridiculously helpful experts from every area of IT operations, from volume licensing to security, data center to mobility and collaboration.
Product Line Certifications
IT Asset Management
- Certified Implementation Specialist – Software Asset Management 7
Public Sector Designations
US contract/procurement Vehicles
Country and Region Coverage
ServiceNow Implementation Territories
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AMS
United States
ServiceNow Resale Territories
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AMS
Canada, United States
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EMEA
Ireland, France
Partner Locations
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AMS
United States
ServiceNow Assure
Headquarters
Somerset, New Jersey, United States
ServiceNow Partner Type
Public Sector, Sales, Services, Technology
ServiceNow Store
Target Company Size
Any
A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
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