General Services Administration Schedule 70 (GSA), NASA Solutions for Enterprise-Wide Procurement (SEWP)
About SHI International Corp.
SHI helps organizations around the world achieve their business and technology goals through the delivery of integrated solutions, services and IT equipment. Our team is 5,000-strong and full of ridiculously helpful experts from every area of IT operations, from volume licensing to security, data center to mobility and collaboration.
ServiceNow Designations & Awards
Accreditations
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Presales Accreditation5
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Sales Accreditation13
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Delivery Accreditation11
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 2
- Suite Certification - CSM Professional 1
IT Asset Management
- Certified Implementation Specialist – Hardware Asset Management 1
- Certified Implementation Specialist – Software Asset Management 8
IT Operations Management
- Certified Implementation Specialist – Discovery 2
- Certified Implementation Specialist – Event Management 1
- Certified Implementation Specialist – Service Mapping 1
IT Service Management
- Certified Implementation Specialist – IT Service Management 3
- Suite Certification - ITSM Professional 2
Now Platform App Engine
- ServiceNow Certified Application Developer 4
Security Operations
- Certified Implementation Specialist – Vulnerability Response 1
Public Sector Designations
US contract/procurement Vehicles
Country and Region Coverage
ServiceNow Implementation Territories
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AMS
Canada, United States
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EMEA
Ireland, United Kingdom
ServiceNow Resale Territories
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AMS
Canada, United States
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EMEA
Ireland, France, United Kingdom
ServiceNow Service Provider Territories
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AMS
United States
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EMEA
United Kingdom
Partner Locations
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AMS
United States
Headquarters
Somerset, New Jersey, United States
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Build Advanced Platform
- Consulting & Implementation Elite
- Reseller Elite
- Service Provider Elite
Product Line Achievements
- Certification
- Accreditation
- AppStore
Industry
- Government
A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)
Partner-owned applications built on the Now Platform.
Built integrations the partner has created on the Now Platform.