Sofigate Oy

Sofigate is the leading business technology transformation company in the Nordics. We provide all services to deploy and benefit from ServiceNow.

About Sofigate Oy

We, Sofigate, are the leading business technology transformation company in the Nordics, pioneer of Business Technology management and founder of the Business Technology Forum. Our 700 professionals help customers to develop the interplay between business and technology: to design, build and implement transformations and business-friendly technology solutions. We are experts on the Business Technology Standard and utilize leading platforms such as ServiceNow, Salesforce and SAP. We deliver the full spectrum of ServiceNow services: solution design, concept-based delivery, industry solutions, innovation workshops, operating model automation DevOps teams and customer support. With over 1000 references and 200 ServiceNow experts, we have the skills to build local and global solutions for enterprises, MSPs as well as the public and health care sector.

ServiceNow Designations & Awards

Authorized Training Partner, Training Partner
Consulting And Implementation Partner
Reseller Partner
Service Provider Partner
Build Partner
EMEA Regional Partner Award 2021

ServiceNow Expertise

  • Certified Technical Architect (CTA)

    Certified Technical Architect (CTA)

    1

Accreditations

  • Presales Accreditation
    17
  • Sales Accreditation
    20
  • Delivery Accreditation
    88

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 22
  • Certified Implementation Specialist – Field Service Management 3
  • Suite Certification - CSM Professional 10
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 5
  • Certified Implementation Specialist – Vendor Risk Management 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 10
  • Suite Certification - HR Professional 7
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 1
  • Certified Implementation Specialist – Software Asset Management 4
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 2
  • Certified Implementation Specialist – Discovery 6
  • Certified Implementation Specialist – Event Management 4
  • Certified Implementation Specialist – Service Mapping 3
IT Service Management
  • Certified Implementation Specialist – IT Service Management 47
  • Suite Certification - ITSM Professional 16
Now Platform App Engine
  • Certified Implementation Specialist – Service Provider 1
  • ServiceNow Certified Application Developer 24
Security Operations
  • Certified Implementation Specialist – Security Incident Response 3
  • Certified Implementation Specialist – Vulnerability Response 2
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 1
  • Certified Implementation Specialist – Project Portfolio Management 3

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    Sweden, Denmark, Finland, Norway

ServiceNow Resale Territories

  • EMEA

    Ireland, Sweden, United Kingdom, Denmark, Finland, Norway

ServiceNow Service Provider Territories

  • EMEA

    Denmark, Finland

Partner Locations

  • EMEA

    Sweden, Finland

Headquarters

Espoo, Southern Finnland, Finland

ServiceNow Assure

SERVICENOW PARTNER TYPE
  • Build Advanced Platform
  • Consulting & Implementation Elite
  • Reseller Elite
  • Service Provider Elite
Product Line Achievements
  • Customer Service Management
  • AppStore
  • Accreditation
  • Certification
  • IT Service Management
SERVICENOW TRAINING PROGRAM
  • Authorized Training Partner
Industry
  • Financial Services
  • Government
  • Manufacturing
  • Telecom Media Technology
Customer Satisfaction Score

4.44 out of 5 from Responses

ServiceNow Store

App(s): 2

See All Applications

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)

Partner-owned applications built on the Now Platform.
Built integrations the partner has created on the Now Platform.
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