SOFTACT Solutions, LLC.

SOFTACT Solutions is a HUBZone-certified/Woman Owned Small Business (WOSB) with a Top Secret Facility Clearance.

About SOFTACT Solutions, LLC.

SOFTACT Solutions, LLC (STS) is a HUBZone-certified/Woman Owned Small Business (WOSB) with a Top Secret Facility Clearance providing Engineering Services, Strategic Advisory and Consulting, Program Management, and C5ISR Support to the Department of Defense, other government organizations, and industry partners. STS delivers customer and community driven innovative global defense services and solutions primarily aligned across the C5ISR suite. SOFTACT partners with appropriate organizations (Research Labs, Academic Institutions, FFDRCs, Industry) to leverage technical capabilities while also developing productive relationships to deliver dynamic and timely solutions to customers at a reasonable cost. The experienced STS team, with their innovative thinking and organizational vision, will always strive for new heights to provide on-target solutions that advance business transformations. We are problem solvers.

Product Line Certifications

Customer Service Management
  • Suite Certification - CSM Professional 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 1
IT Service Management
  • Suite Certification - ITSM Professional 1
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 1

Public Sector Designations

US Federal Socio-Economic Status

HubZone, Women-Owned Small Business (WOSB)

US contract/procurement Vehicles

General Services Administration Schedule 70 (GSA)

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Resale Territories

  • AMS

    United States

ServiceNow Service Provider Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

ServiceNow Assure


Augusta, Georgia, United States

ServiceNow Partner Type

Public Sector, Sales, Service Provider, Services


Education, Government, Telecom Media Technology

Customer Satisfaction Score

4.32 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.