A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About Softcat plc
Softcat are one of the UK's leading IT infrastructure providers and a FTSE 250 listed company. We're passionate about outstanding employee satisfaction and world-class customer service - both of which inspire our flexible, friendly approach to business. We provide organisations with workplace, datacentre, networking and security solutions combined with all the services required to design, deliver and support these on premise or in the cloud.x
Product Line Certifications
IT Operations Management
- Certified Implementation Specialist – Discovery 1
- Certified Implementation Specialist – Event Management 1
Strategic Portfolio Management
- Certified Implementation Specialist – Project Portfolio Management 1
Country and Region Coverage
ServiceNow Implementation Territories
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EMEA
United Kingdom
ServiceNow Resale Territories
-
EMEA
Ireland, United Kingdom
Partner Locations
-
EMEA
United Kingdom
Headquarters
Marlow, Buckinghamshire, United Kingdom
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Consulting & Implementation Specialist
- Reseller Specialist
Industry
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)