A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About Softcat plc
Softcat are one of the UK's leading IT infrastructure providers and a FTSE 250 listed company. We're passionate about outstanding employee satisfaction and world-class customer service - both of which inspire our flexible, friendly approach to business. We provide organisations with workplace, datacentre, networking and security solutions combined with all the services required to design, deliver and support these on premise or in the cloud.x
Product Line Certifications
IT Operations Management
- Certified Implementation Specialist – Discovery 1
- Certified Implementation Specialist – Event Management 1
Strategic Portfolio Management
- Certified Implementation Specialist – Project Portfolio Management 1
Country and Region Coverage
ServiceNow Implementation Territories
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EMEA
United Kingdom
ServiceNow Resale Territories
-
EMEA
Ireland, United Kingdom
Partner Locations
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EMEA
United Kingdom
ServiceNow Assure
Headquarters
Marlow, Buckinghamshire, United Kingdom
ServiceNow Partner Type
Sales, Services
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.