Softline Group

Softline Solutions is ServiceNow’s EMEA ITAM Asset Management implementation partner to help get the most value out of the SAM Pro and HAM modules.

About Softline Group

Softline Group is a pan-European and globally acting IT consulting company, focussing on IT Asset Management, Information- and IT-Security, Cloud & Future Datacentre as well as Digital Workplace. The group is headquartered in Germany with offices in Leipzig, Wolfsburg, and Aschheim (Munich), as well in the Netherlands (Nieuwegein), Belgium (Antwerp), and the United Kingdom (London). The Softline Group offers its customers integrated solutions to achieve Compliance, Control, and Cost Savings for their IT. The Softline Group is sustainably growing and has developed into a globally recognized consulting company. The group is multiple award-winning and certified implementation partners for numerous software publishers and recognized by Gartner as a "Challenger" in the 2021 Gartner® Magic Quadrant™ for SAM Managed Services. In April 2021 the London-based Softline International Group has acquired a majority share in Softline AG, enabling a strong joined worldwide growth.

Product Line Certifications

HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 4
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 1

Country and Region Coverage

ServiceNow Implementation Territories

  • APJ

    India, Malaysia

  • EMEA

    Austria, Ireland, Sweden, The Netherlands, Luxembourg, Switzerland, United Kingdom, Denmark, Belgium, Germany, Finland, Norway

ServiceNow Resale Territories

  • APJ

    India, Singapore, Malaysia

  • EMEA

    Austria, Sweden, The Netherlands, Luxembourg, Switzerland, United Kingdom, Denmark, Belgium, Germany, Finland, Norway

Partner Locations

  • APJ

    India, Malaysia

  • EMEA

    The Netherlands, Germany

ServiceNow Assure


Nieuwegein, Utrecht, The Netherlands

ServiceNow Partner Type

Sales, Services, Technology


Education, Energy and Utilities, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Retail and Hospitality, Service Provider, Telecom Media Technology, Transportation and Logistics

Customer Satisfaction Score

4.33 out of 5 from Responses

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.