A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About Softline Group
Softline Group is a pan-European and globally acting IT consulting company, focussing on IT Asset Management, Information- and IT-Security, Cloud & Future Datacentre as well as Digital Workplace. The group is headquartered in Germany with offices in Leipzig, Wolfsburg, and Aschheim (Munich), as well in the Netherlands (Nieuwegein), Belgium (Antwerp), and the United Kingdom (London).
The Softline Group offers its customers integrated solutions to achieve Compliance, Control, and Cost Savings for their IT. The Softline Group is sustainably growing and has developed into a globally recognized consulting company. The group is multiple award-winning and certified implementation partners for numerous software publishers and recognized by Gartner as a "Challenger" in the 2021 Gartner® Magic Quadrant™ for SAM Managed Services.
In April 2021 the London-based Softline International Group has acquired a majority share in Softline AG, enabling a strong joined worldwide growth.
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 1
HR Service Delivery
- Certified Implementation Specialist – Human Resources 1
IT Asset Management
- Certified Implementation Specialist – Hardware Asset Management 6
- Certified Implementation Specialist – Software Asset Management 11
IT Operations Management
- Certified Implementation Specialist – Discovery 5
- Certified Implementation Specialist – Service Mapping 1
IT Service Management
- Certified Implementation Specialist – IT Service Management 4
Now Platform App Engine
- ServiceNow Certified Application Developer 1
Security Operations
- Certified Implementation Specialist – Security Incident Response 1
- Certified Implementation Specialist – Vulnerability Response 1
Strategic Portfolio Management
- Certified Implementation Specialist – Application Portfolio Management 1
Country and Region Coverage
ServiceNow Implementation Territories
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APJ
India, Malaysia
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EMEA
Austria, Ireland, Sweden, The Netherlands, Luxembourg, Switzerland, United Kingdom, Denmark, Belgium, Germany, Finland, Norway
ServiceNow Resale Territories
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APJ
India, Singapore, Malaysia
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EMEA
Austria, Sweden, The Netherlands, Luxembourg, Switzerland, United Kingdom, Denmark, Belgium, Germany, Finland, Norway
Partner Locations
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APJ
India, Malaysia
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EMEA
The Netherlands, Germany
Headquarters
Nieuwegein, Utrecht, The Netherlands
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Build Platform
- Consulting & Implementation Premier
- Reseller Premier
Industry
- Education
- Energy and Utilities
- Financial Services
- Government
- Healthcare and Life Sciences
- Manufacturing
- Retail and Hospitality
- Service Provider
- Telecom Media Technology
- Transportation and Logistics
Customer Satisfaction Score
3.92 out of 5 from Responses
ServiceNow Store
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)