A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About SoftServe
SoftServe is a digital authority, operating at the cutting edge of technology. With expertise across healthcare, retail, media, financial services, and software, we implement end-to-end solutions, delivering the innovation, quality, and speed that our clients’ users expect.
Our work with ServiceNow has focused on workflow and low-code development applications creating flexible applications to complete specific tasks within their platform. Workflow and low-code-oriented development provide improved agility, decreased costs, higher productivity, effective risk management, governance, and better customer experience. As part of our partnership, SoftServe has produced apps for ServiceNow that tie their existing customer systems together as part of a broader business process backbone. We have also provided third-party platform integrations, including Microsoft Teams, Jira, and other external tools.
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 1
Governance, Risk and Compliance
- Certified Implementation Specialist – Risk and Compliance 1
HR Service Delivery
- Certified Implementation Specialist – Human Resources 1
- Suite Certification - HR Professional 1
IT Asset Management
- Certified Implementation Specialist – Software Asset Management 1
IT Operations Management
- Certified Implementation Specialist – Discovery 2
- Certified Implementation Specialist – Event Management 1
IT Service Management
- Certified Implementation Specialist – IT Service Management 4
- Suite Certification - ITSM Professional 2
Now Platform App Engine
- ServiceNow Certified Application Developer 10
Strategic Portfolio Management
- Certified Implementation Specialist – Application Portfolio Management 1
- Certified Implementation Specialist – Project Portfolio Management 1
Country and Region Coverage
ServiceNow Implementation Territories
-
AMS
United States
Partner Locations
-
AMS
United States
Headquarters
Fort Myers, Florida, United States
SERVICENOW PARTNER TYPE
- Consulting & Implementation Premier
Industry
- Financial Services
- Healthcare and Life Sciences
- Manufacturing
- Telecom Media Technology
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)