We reveal, transform, accelerate, and optimize the way enterprises and software companies do business.

About SoftServe

SoftServe is a digital authority, operating at the cutting edge of technology. With expertise across healthcare, retail, media, financial services, and software, we implement end-to-end solutions, delivering the innovation, quality, and speed that our clients’ users expect. Our work with ServiceNow has focused on workflow and low-code development applications creating flexible applications to complete specific tasks within their platform. Workflow and low-code-oriented development provide improved agility, decreased costs, higher productivity, effective risk management, governance, and better customer experience. As part of our partnership, SoftServe has produced apps for ServiceNow that tie their existing customer systems together as part of a broader business process backbone. We have also provided third-party platform integrations, including Microsoft Teams, Jira, and other external tools.

Product Line Certifications

IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 3
  • Suite Certification - ITSM Professional 2
Now Platform App Engine
  • ServiceNow Certified Application Developer 5

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States


Fort Myers, Florida, United States

ServiceNow Partner Type



Financial Services, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.