A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About Soltrix Technology Solutions Inc
Premier level partner with expertise in consulting, implementation, integration, and support services in ITSM, HRSD and CSM modules. We only do ServiceNow work and have successfully completed over 80 projects with over 70 developers at our ISO 270001:2013 certified development center in India of which about 30 are ServiceNow certified along with 18 solution architects, PMs at our US office. Deliver best value to our customers with our hybrid delivery model. Our cost is 30-40% less without compromising on quality as reflected by a 10/10 CSAT score by dozens of our customers. Our current customers include MassGeneral Brigham, MIT Broad Institute, McKinsey Consulting, Delta Dental, TRC Companies, Staples, Commonwealth of Massachusetts, State of Connecticut among others. We have grown 50% YoY average annually since 2007 mainly through 90% repeat business and 60% leads through referral. We are a certified MBE/WBE. Soltrix built Cloud Management, SN app Software Management on user laptops.
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 1
- Suite Certification - CSM Professional 1
Governance, Risk and Compliance
- Certified Implementation Specialist – Risk and Compliance 1
- Certified Implementation Specialist – Vendor Risk Management 1
HR Service Delivery
- Certified Implementation Specialist – Human Resources 1
- Suite Certification - HR Professional 1
IT Asset Management
- Certified Implementation Specialist – Hardware Asset Management 1
- Certified Implementation Specialist – Software Asset Management 1
IT Operations Management
- Certified Implementation Specialist – Cloud Provisioning and Governance 1
- Certified Implementation Specialist – Discovery 1
- Certified Implementation Specialist – Event Management 1
- Certified Implementation Specialist – Service Mapping 1
IT Service Management
- Certified Implementation Specialist – IT Service Management 4
- Suite Certification - ITSM Professional 2
Now Platform App Engine
- Certified Implementation Specialist – Service Provider 1
- ServiceNow Certified Application Developer 1
Security Operations
- Certified Implementation Specialist – Vulnerability Response 1
Strategic Portfolio Management
- Certified Implementation Specialist – Application Portfolio Management 1
- Certified Implementation Specialist – Project Portfolio Management 1
Country and Region Coverage
ServiceNow Implementation Territories
-
AMS
Canada, United States
ServiceNow Resale Territories
-
AMS
Canada, United States
Partner Locations
-
AMS
United States
Headquarters
Framingham, Massachusetts, United States
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Consulting & Implementation Premier
- Reseller Premier
Industry
- Education
- Financial Services
- Government
- Healthcare and Life Sciences
- Manufacturing
Customer Satisfaction Score
5 out of 5 from Responses
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)