Soltrix Technology Solutions Inc

ServiceNow expertise in consulting, solutioning, implementing and daily operational support of ITSM, HRSD and CSM modules. 10/10 CSAT score.

About Soltrix Technology Solutions Inc

Premier level partner with expertise in consulting, implementation, integration, and support services in ITSM, HRSD and CSM modules. We only do ServiceNow work and have successfully completed over 80 projects with over 70 developers at our ISO 270001:2013 certified development center in India of which about 30 are ServiceNow certified along with 18 solution architects, PMs at our US office. Deliver best value to our customers with our hybrid delivery model. Our cost is 30-40% less without compromising on quality as reflected by a 10/10 CSAT score by dozens of our customers. Our current customers include MassGeneral Brigham, MIT Broad Institute, McKinsey Consulting, Delta Dental, TRC Companies, Staples, Commonwealth of Massachusetts, State of Connecticut among others. We have grown 50% YoY average annually since 2007 mainly through 90% repeat business and 60% leads through referral. We are a certified MBE/WBE. Soltrix built Cloud Management, SN app Software Management on user laptops.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 3
  • Suite Certification - CSM Professional 2
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 4
  • Suite Certification - HR Professional 3
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 1
  • Certified Implementation Specialist – Discovery 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 6
  • Suite Certification - ITSM Professional 3

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Resale Territories

  • AMS

    Canada, United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

Framingham, Massachusetts, United States

ServiceNow Partner Type

Sales, Services

Industry

Education, Financial Services, Government, Healthcare and Life sciences, Manufacturing

Customer Satisfaction Score

5 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.