Stefanini is a customer-centric managed service provider with deep experience in innovating and leading customers through the digital journey.

About Stefanini

Created in 1987, Stefanini is a $1B global IT provider of business solutions with locations in 39 countries. We provide onshore, offshore and nearshore IT services, including applications, workplace infrastructure, digital and advisory services to enterprises around the world. We utilize our long-term partnership with ServiceNow by leveraging our practical service management expertise. Stefanini's ServiceNow practice provides a full-service offering, including strategic consulting, implementation, and a fully managed services solution supporting over 250,000 end users. This unique approach is most evident in Stefanini's TotalCare for ServiceNow managed services offering. As a ServiceNow sales, services, technology and managed services provider, our comprehensive solution is comprised of highly differentiated offerings, expert capabilities, and global reach—positioning us to uniquely deliver to the ever-changing business needs. Learn more at

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 4
  • Certified Implementation Specialist – Field Service Management 1
  • Suite Certification - CSM Professional 6
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 5
  • Suite Certification - HR Professional 2
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 1
  • Certified Implementation Specialist – Software Asset Management 2
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 1
  • Certified Implementation Specialist – Discovery 1
  • Certified Implementation Specialist – Event Management 4
  • Certified Implementation Specialist – Service Mapping 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 9
  • Suite Certification - ITSM Professional 8
Now Platform App Engine
  • ServiceNow Certified Application Developer 7
Security Operations
  • Certified Implementation Specialist – Security Incident Response 1
  • Certified Implementation Specialist – Vulnerability Response 1
Strategic Portfolio Management
  • Certified Implementation Specialist – Project Portfolio Management 1

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

  • EMEA


ServiceNow Resale Territories

  • AMS

    United States

  • EMEA

    Sweden, The Netherlands, Switzerland, Hungary, France, United Kingdom, Denmark, Belgium, Germany, Czech Republic, Finland, Norway, Poland

ServiceNow Service Provider Territories

  • AMS

    United States

  • EMEA

    Austria, Ireland, The Netherlands, Switzerland, Italy, France, Portugal, United Kingdom, Spain, Denmark, Greece, Belgium, Germany, Czech Republic, Finland, Norway, Poland

Partner Locations

  • AMS

    United States, Brazil

  • EMEA


ServiceNow Assure


Southfield, Michigan, United States

ServiceNow Partner Type

Sales, Service Provider, Services, Technology

Product Line Achievements

IT Operations Management, IT Service Management


Financial Services, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

4.28 out of 5 from Responses

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.