A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About SVA System Vertrieb Alexander GmbH
SVA System Vertrieb Alexander GmbH is one of the leading system integrators in Germany in the fields of holistic IT with more than 1.500 employees at 21 branch offices. SVA focusses on the combination of high quality IT products with the project know-how and flexibility of SVA to achieve optimum solutions. Core subjects are Enterprise Service Management, Datacenter Infrarstructure, IT Security, Business Conituity, SAP, Big Data and Analytics, End User Computing and Mainframe. Also there are teams around the topics devops, microsoft, iot, sam and many more topics.
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 1
- Suite Certification - CSM Professional 1
HR Service Delivery
- Certified Implementation Specialist – Human Resources 2
- Suite Certification - HR Professional 2
IT Operations Management
- Certified Implementation Specialist – Discovery 1
IT Service Management
- Certified Implementation Specialist – IT Service Management 9
- Suite Certification - ITSM Professional 6
Now Platform App Engine
- ServiceNow Certified Application Developer 2
Strategic Portfolio Management
- Certified Implementation Specialist – Project Portfolio Management 1
Country and Region Coverage
ServiceNow Implementation Territories
-
EMEA
Germany
ServiceNow Resale Territories
-
EMEA
Germany
Partner Locations
-
EMEA
Germany
Headquarters
Wiesbaden, Hessen, Germany
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Consulting & Implementation Premier
- Reseller Premier
Industry
- Education
- Financial Services
- Government
- Healthcare and Life Sciences
- Manufacturing
- Telecom Media Technology
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)