Swisscom’s Enterprise Customers division is the biggest provider of integrated ICT solutions for corporate customers in Switzerland. Its core competencies are in the provision of integrated communication solutions, IT infrastructure and cloud services, workplace solutions and Business Process Solutions & Services as well as a comprehensive range of outsourcing services. With a 4,500-strong workforce, Enterprise Customers serves some 6,000 customers.
The division Business Process Solutions & Services is the industry expert for all business processes. Besides providing consultancy, BPN implements customer projects based on its profound technological and integration expertise. Here the focus is on designing lean, agile processes, cutting costs and increasing efficiency and flexibility.
Swisscom accompanies you on this journey and offers you everything from a single source - from process consulting to design, implementation, support and operation of your ServiceNow instances.
Swisscom (Schweiz) AG
Swisscom ServiceNow Cloud
Entrust your data to the only Swiss service provider operating in secure data centers in Switzerland.
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Customer satisfaction score4.63 out of 5The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.ServiceNow StoreSolution(s)1See all applications and solutionsHeadquarters
Worblaufen, Bern, Switzerland
Swisscom (Schweiz) AG
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Partner Types
Solutions and Offerings
Product Line Achievements
Product Certifications
Expertise Classification
Accreditations
Focus Industries
Location
Resources
About Swisscom (Schweiz) AG
Swisscom’s Enterprise Customers division is the biggest provider of integrated ICT solutions for corporate customers in Switzerland. Its core competencies are in the provision of integrated communication solutions, IT infrastructure and cloud services, workplace solutions and Business Process Solutions & Services as well as a comprehensive range of outsourcing services. With a 4,500-strong workforce, Enterprise Customers serves some 6,000 customers.
The division Business Process Solutions & Services is the industry expert for all business processes. Besides providing consultancy, BPN implements customer projects based on its profound technological and integration expertise. Here the focus is on designing lean, agile processes, cutting costs and increasing efficiency and flexibility.
Swisscom accompanies you on this journey and offers you everything from a single source - from process consulting to design, implementation, support and operation of your ServiceNow instances.Load MoreLoad Less
Partner Types
Operates in the following capacities.
Reseller
Markets and resells ServiceNow products and packaged services.
Partner segmentRegisteredThe segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Service Provider
Delivers as-a-service and managed services to drive customer success at scale.
Partner segmentEliteThe segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Consulting & Implementation
Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support.
Partner segmentEliteThe segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Build
Builds solutions and apps/integrations made available on the ServiceNow Store.
Partner segmentPlatformThe segments include Registered, Platform, Advanced Platform, Strategic Platform and Global Elite, and are based on the number of competencies, capabilities, and customer success results.
Solutions and offerings
Built on ServiceNow Solution
Partners with solutions built on the Now Platform.
Solution(s)1
Technology Excellence
Federated Mission Network (FMN) App
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Product line achievements
Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
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Product Line Achievement not earned Product Line Achievement earned in GeoValidated Practice in GeoProduct LineAMSAmericasEMEAEurope, Middle East, AfricaAPJAsia Pacific, JapanGlobal App EngineDeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.1Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.5Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.99 Customer Service Management (CSM)DeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.2Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.5Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.21 ITOM VisibilityDeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.1Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.5Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.12 ITSM StandardDeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.2Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.4.25Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.21Show All
Product certifications
Holds one or more ServiceNow credentials and competitive differentiation.
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App Engine
ServiceNow Certified Application Developer33
Customer Service Management (CSM)
Suite Certification - CSM Professional7
Enterprise Architecture
Certified Implementation Specialist – Application Portfolio Management - Retiring Soon3
Financial Services Operations - Banking
Suite Certification - FSO Banking and Wealth Management Professional2
Human Resources (HR)
Suite Certification - HR Professional2
ITOM Health
Certified Implementation Specialist – Event Management5
ITOM Visibility
Certified Implementation Specialist – Discovery4Certified Implementation Specialist – Service Mapping4
ITSM Standard
Certified Implementation Specialist – IT Service Management7Micro-Certification - CMDB Health7Micro-Certification - Configure the CMDB7Micro-Certification - Service Portal7
Now Assist for Customer Service Management (CSM)
Suite Certification - Now Assist for CSM Pro Plus - Retiring Soon1Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite2
Now Assist for IT Service Management (ITSM)
Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite3Suite Certification - Now Assist for IT Service Management Pro Plus - Retiring Soon3
Security Incident Response
Certified Implementation Specialist – Security Incident Response2
Software Asset Management (SAM)
Certified Implementation Specialist – Software Asset Management3
Strategic Portfolio Management Pro
Micro-Certification - Agile and Test Management Implementation1
Strategic Portfolio Management Standard
Certified Implementation Specialist – Strategic Portfolio Management5
Vulnerability Response
Certified Implementation Specialist – Vulnerability Response2
Expertise classification
Embodies experience, knowledge, and education.
Certified Master Architect (CMA)
The Master Architect is a trusted technical advisor and a valued partner on the digital transformation journey with ServiceNow.
Skilled individual(s)2
Certified Technical Architect (CTA)
The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives.
Skilled individual(s)5
Accreditations
Certifies the level of training and expert knowledge.
Presales Accreditation
Certified ServiceNow staff who determine the appropriate products to introduce as a solution.
Accreditation(s)28
Sales Accreditation
Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
Accreditation(s)49
Delivery Accreditation
Internal implementation specialists with industry experience and proven knowledge on the Now Platform.
Accreditation(s)40
Focus industries
Self-declared by partner.
Financial Services
Government
Manufacturing
Retail and Hospitality
Service Provider
Telecom Media Technology
Location and coverage
The partner’s coverage location, validated by ServiceNow.
ResellerService ProviderConsulting & ImplementationRegional CoverageCountry CoveragePartner Office Locations
Europe, Middle East & Africa
SwitzerlandWorblaufen, SwitzerlandRegional CoverageCountry CoveragePartner Office Locations
Europe, Middle East & Africa
SwitzerlandWorblaufen, SwitzerlandRegional CoverageCountry CoveragePartner Office Locations
Europe, Middle East & Africa
SwitzerlandWorblaufen, Switzerland
Partner resources and collateral
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Topics
The ServiceNow Reseller Partner program
The ServiceNow Service Provider Partner Program
The ServiceNow Consulting & Implementation Partner Program
The ServiceNow Build Partner Program