A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About Swisscom (Schweiz) AG
Swisscom’s Enterprise Customers division is the biggest provider of integrated ICT solutions for corporate customers in Switzerland. Its core competencies are in the provision of integrated communication solutions, IT infrastructure and cloud services, workplace solutions and Business Process Solutions & Services as well as a comprehensive range of outsourcing services. With a 4,500-strong workforce, Enterprise Customers serves some 6,000 customers.
The division Business Process Solutions & Services is the industry expert for all business processes. Besides providing consultancy, BPN implements customer projects based on its profound technological and integration expertise. Here the focus is on designing lean, agile processes, cutting costs and increasing efficiency and flexibility.
Swisscom accompanies you on this journey and offers you everything from a single source - from process consulting to design, implementation, support and operation of your ServiceNow instances.
ServiceNow Designations & Awards
ServiceNow Expertise
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Certified Master Architect (CMA)
1 -
Certified Technical Architect (CTA)
1
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 6
- Certified Implementation Specialist – Field Service Management 1
- Suite Certification - CSM Professional 6
HR Service Delivery
- Certified Implementation Specialist – Human Resources 1
- Suite Certification - HR Professional 2
IT Asset Management
- Certified Implementation Specialist – Software Asset Management 2
IT Operations Management
- Certified Implementation Specialist – Discovery 5
- Certified Implementation Specialist – Event Management 3
- Certified Implementation Specialist – Service Mapping 3
IT Service Management
- Certified Implementation Specialist – IT Service Management 17
- Suite Certification - ITSM Professional 8
Now Platform App Engine
- Certified Implementation Specialist – Service Provider 1
- ServiceNow Certified Application Developer 13
Strategic Portfolio Management
- Certified Implementation Specialist – Project Portfolio Management 2
Country and Region Coverage
ServiceNow Implementation Territories
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EMEA
Switzerland
ServiceNow Resale Territories
-
EMEA
Switzerland
ServiceNow Service Provider Territories
-
EMEA
Switzerland
Partner Locations
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EMEA
Switzerland
Headquarters
Worblaufen, Bern, Switzerland
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Build Advanced Platform
- Consulting & Implementation Elite
- Reseller Elite
- Service Provider Elite
Product Line Achievements
- IT Service Management
- Strategic Portfolio Management
Industry
- Telecom Media Technology
Customer Satisfaction Score
4.25 out of 5 from Responses
ServiceNow Store
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)