Swisscom (Schweiz) AG

Swisscom ServiceNow Cloud Entrust your data to the only Swiss service provider operating in secure data centers in Switzerland.

About Swisscom (Schweiz) AG

Swisscom’s Enterprise Customers division is the biggest provider of integrated ICT solutions for corporate customers in Switzerland. Its core competencies are in the provision of integrated communication solutions, IT infrastructure and cloud services, workplace solutions and Business Process Solutions & Services as well as a comprehensive range of outsourcing services. With a 4,500-strong workforce, Enterprise Customers serves some 6,000 customers. The division Business Process Solutions & Services is the industry expert for all business processes. Besides providing consultancy, BPN implements customer projects based on its profound technological and integration expertise. Here the focus is on designing lean, agile processes, cutting costs and increasing efficiency and flexibility. Swisscom accompanies you on this journey and offers you everything from a single source - from process consulting to design, implementation, support and operation of your ServiceNow instances.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 4
  • Certified Implementation Specialist – Field Service Management 1
  • Suite Certification - CSM Professional 5
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
  • Suite Certification - HR Professional 2
IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 1
IT Business Management
  • Certified Implementation Specialist – Project Portfolio Management 2
IT Operations Management
  • Certified Implementation Specialist – Discovery 5
  • Certified Implementation Specialist – Event Management 1
  • Certified Implementation Specialist – Service Mapping 2
IT Service Management
  • Certified Implementation Specialist – IT Service Management 19
  • Suite Certification - ITSM Professional 9
Now Platform App Engine
  • Certified Implementation Specialist – Service Provider 1
  • ServiceNow Certified Application Developer 7

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    Switzerland

ServiceNow Resale Territories

  • EMEA

    Switzerland

ServiceNow Service Provider Territories

  • EMEA

    Switzerland

Partner Locations

  • EMEA

    Switzerland

ServiceNow Assure

Headquarters

Worblaufen, Bern, Switzerland

ServiceNow Partner Type

Sales, Service Provider, Services, Technology

Industry

Telecom Media Technology

Customer Satisfaction Score

4.63 out of 5 from Responses

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.