Sword Group

We are helping our customers from the design of their processes, their implementation in ServiceNow to the full management of the ServiceNow platform.

About Sword Group

Sword Group is an international Consulting, Service and Software company driving global leaders in their digital & technology transformation. Created in November 2000, the group has 1,500+ staff operating in more than 50 countries. Sword offers its customers comprehensive and integrated responses, on both the strategic approach and the execution. Sword follows a pattern of development based on specialization, proximity, quality and expertise of its services. To achieve our customer objectives to operate their business with a fully integrated Service Management solution, Sword has selected ServiceNow as its unique Service Management solution partner. By working with carefully selected partners like ServiceNow, we offer innovative ideas to our customers while protecting our business knowledge, technical expertise and our capacity to innovate. Our permanent goal of excellence and leadership is built in line with the group's founding values respect, rigor and involvement.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1
  • Suite Certification - CSM Professional 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
IT Business Management
  • Certified Implementation Specialist – Project Portfolio Management 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 2
  • Suite Certification - ITSM Professional 2
Now Platform App Engine
  • ServiceNow Certified Application Developer 1

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    Switzerland

ServiceNow Resale Territories

  • EMEA

    Switzerland

Partner Locations

  • EMEA

    Switzerland

Headquarters

Eysins, Vaud, Switzerland

ServiceNow Partner Type

Sales, Services

Industry

Financial Services, Government, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

4 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.