A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About Synoptek LLC
Synoptek is a global systems integrator (GSI) and managed IT services provider (MSP). We offer comprehensive IT management and consultancy services to organizations worldwide. We work in partnership with clients of various sizes – from mid-market to Fortune 100 – while helping them strengthen their IT foundation, manage risk and compliance, and enhance their competitive position.
Our ServiceNow Practice has over 20 years’ experience in the Enterprise Service Management space providing our customers ServiceNow co-managed and application management services along with project expertise across the Now Platform®.
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 2
- Certified Implementation Specialist – Field Service Management 2
- Suite Certification - CSM Professional 2
Governance, Risk and Compliance
- Certified Implementation Specialist – Vendor Risk Management 1
HR Service Delivery
- Certified Implementation Specialist – Human Resources 3
- Suite Certification - HR Professional 2
IT Service Management
- Certified Implementation Specialist – IT Service Management 9
- Suite Certification - ITSM Professional 7
Now Platform App Engine
- ServiceNow Certified Application Developer 4
Security Operations
- Certified Implementation Specialist – Security Incident Response 1
Country and Region Coverage
ServiceNow Implementation Territories
-
AMS
Canada, United States
ServiceNow Resale Territories
-
AMS
United States
-
EMEA
United Kingdom
ServiceNow Service Provider Territories
-
AMS
Canada, United States
-
APJ
India
Partner Locations
-
AMS
United States
Headquarters
Irvine, California, United States
SERVICENOW PARTNER TYPE
- Consulting & Implementation Premier
- Reseller Premier
- Service Provider Premier
Industry
- Service Provider
Customer Satisfaction Score
4.08 out of 5 from Responses
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)