Synoptek LLC

Your community-focused ServiceNow partner delivering implementation and managed services while giving back through its ServiceNow for Good program.

About Synoptek LLC

Synoptek is a global systems integrator (GSI) and managed IT services provider (MSP). We offer comprehensive IT management and consultancy services to organizations worldwide. We work in partnership with clients of various sizes – from mid-market to Fortune 100 – while helping them strengthen their IT foundation, manage risk and compliance, and enhance their competitive position. Our ServiceNow Practice has over 20 years’ experience in the Enterprise Service Management space providing our customers ServiceNow co-managed and application management services along with project expertise across the Now Platform®.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 2
  • Certified Implementation Specialist – Field Service Management 2
  • Suite Certification - CSM Professional 2
Governance, Risk and Compliance
  • Certified Implementation Specialist – Vendor Risk Management 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 2
  • Suite Certification - HR Professional 2
IT Service Management
  • Certified Implementation Specialist – IT Service Management 8
  • Suite Certification - ITSM Professional 8
Now Platform App Engine
  • ServiceNow Certified Application Developer 4
Security Operations
  • Certified Implementation Specialist – Security Incident Response 1

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Resale Territories

  • AMS

    United States

  • EMEA

    United Kingdom

ServiceNow Service Provider Territories

  • AMS

    United States

  • APJ

    India

Partner Locations

  • AMS

    United States

Headquarters

Irvine, California, United States

ServiceNow Partner Type

Sales, Service Provider, Services

Industry

Service Provider

Customer Satisfaction Score

4 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.