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System Support inc.

ServiceNowのプロフェッショナルサービスを強みとして、プロセスコンサルティングからServiceNowの導入、テクニカルサポートなどを提供

About System Support inc.

1980年の会社設立以来、ITを活用したシステムの企画から開発、運用・保守までのサービスをワンストップで提供するだけでなく、ServiceNowにおけるプロフェッショナルサービスを始め、オリジナル製品である建て役者（工事管理ソリューション）や、クラウド工房 powered by AWS（クラウドソリューション）の提供まで、お客様のICT環境を支援するサービスを幅広い業界で提供しています。　WEBサイト：https://www.sts-inc.co.jp ServiceNowに対する取り組みは、ServiceNowのプロフェッショナルサービスを強みとして、プロセスコンサルティングからServiceNowの導入、テクニカルサポートなどを提供し、ZabbixやDataDog、Ansibleなどの外部インテグレーションへの取り組み、システムサポートが提供するServiceNow Managed Serviceとして、初期導入期間の大幅短縮や安定運用を実現するサービスを行っています。

ServiceNow Designations & Awards

Consulting And Implementation Partner
Reseller Partner
Service Provider Partner
Build Partner

Accreditations

  • Presales Accreditation
    27
  • Sales Accreditation
    29
  • Delivery Accreditation
    74

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 25
  • Certified Implementation Specialist – Field Service Management 4
  • Suite Certification - CSM Professional 10
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 1
  • Certified Implementation Specialist – Vendor Risk Management 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 14
  • Suite Certification - HR Professional 8
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 4
  • Certified Implementation Specialist – Software Asset Management 3
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 2
  • Certified Implementation Specialist – Discovery 10
  • Certified Implementation Specialist – Event Management 14
  • Certified Implementation Specialist – Service Mapping 3
IT Service Management
  • Certified Implementation Specialist – IT Service Management 56
  • Suite Certification - ITSM Professional 16
Now Platform App Engine
  • Certified Implementation Specialist – Service Provider 1
  • ServiceNow Certified Application Developer 52
Security Operations
  • Certified Implementation Specialist – Security Incident Response 3
  • Certified Implementation Specialist – Vulnerability Response 5
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 1
  • Certified Implementation Specialist – Project Portfolio Management 10

Country and Region Coverage

ServiceNow Implementation Territories

  • APJ

    Japan

ServiceNow Resale Territories

  • APJ

    Japan

ServiceNow Service Provider Territories

  • APJ

    Japan

Partner Locations

  • APJ

    Japan

Partner Website
Headquarters

Shinjuku-Ku, Tokyo, Japan

ServiceNow Assure

SERVICENOW PARTNER TYPE
  • Build Platform
  • Consulting & Implementation Elite
  • Reseller Elite
  • Service Provider Elite
Product Line Achievements
  • Customer Service Management
  • IT Service Management
  • Accreditation
  • Certification
  • AppStore
Industry
  • Government
  • Healthcare and Life Sciences
  • Manufacturing
Customer Satisfaction Score

4.08 out of 5 from Responses

ServiceNow Store

App(s): 2

Integration(s): 2

See All Applications

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)

Partner-owned applications built on the Now Platform.
Built integrations the partner has created on the Now Platform.