System Support inc.

ServiceNowのプロフェッショナルサービスを強みとして、プロセスコンサルティングからServiceNowの導入、テクニカルサポートなどを提供

About System Support inc.

1980年の会社設立以来、ITを活用したシステムの企画から開発、運用・保守までのサービスをワンストップで提供するだけでなく、ServiceNowにおけるプロフェッショナルサービスを始め、オリジナル製品である建て役者(工事管理ソリューション)や、クラウド工房 powered by AWS(クラウドソリューション)の提供まで、お客様のICT環境を支援するサービスを幅広い業界で提供しています。 WEBサイト:https://www.sts-inc.co.jp ServiceNowに対する取り組みは、ServiceNowのプロフェッショナルサービスを強みとして、プロセスコンサルティングからServiceNowの導入、テクニカルサポートなどを提供し、ZabbixやDataDog、Ansibleなどの外部インテグレーションへの取り組み、システムサポートが提供するServiceNow Managed Serviceとして、初期導入期間の大幅短縮や安定運用を実現するサービスを行っています。

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 10
  • Certified Implementation Specialist – Field Service Management 1
  • Suite Certification - CSM Professional 3
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 2
  • Suite Certification - HR Professional 1
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 1
  • Certified Implementation Specialist – Software Asset Management 1
IT Business Management
  • Certified Implementation Specialist – Project Portfolio Management 7
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 1
  • Certified Implementation Specialist – Discovery 5
  • Certified Implementation Specialist – Event Management 8
  • Certified Implementation Specialist – Service Mapping 2
IT Service Management
  • Certified Implementation Specialist – IT Service Management 47
  • Suite Certification - ITSM Professional 5
Now Platform App Engine
  • ServiceNow Certified Application Developer 12
Security Operations
  • Certified Implementation Specialist – Security Incident Response 1
  • Certified Implementation Specialist – Vulnerability Response 3

Country and Region Coverage

ServiceNow Implementation Territories

  • APJ

    Japan

ServiceNow Resale Territories

  • APJ

    Japan

ServiceNow Service Provider Territories

  • APJ

    Japan

Partner Locations

  • APJ

    Japan

ServiceNow Assure

Headquarters

Shinjuku-Ku, Tokyo, Japan

ServiceNow Partner Type

Sales, Service Provider, Services, Technology

Industry

Healthcare and Life sciences, Manufacturing

Customer Satisfaction Score

4.44 out of 5 from Responses

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.