Your digitalization partner with industry expertise, ensuring reliability, security and sovereignty through E2E IT services. T-Systems, a Deutsche Telekom subsidiary based in Germany operates across Europe and key global markets. We provide a global production and supply chain, offering integrated solutions like secure legacy system operations, classic ICT services and transformation to cloud-based services tailored with infrastructure, platforms and software. Our innovations include data analytics, IoT, M2M communication and the Industrial Internet. We specialize in creating bespoke solutions for the automotive, public sector, healthcare and transport industries, developing vertical applications tailored to these fields. T-Systems' subsidiary operational services GmbH & Co KG focuses on the German mid-market with on-shore consulting, delivery and unique offering of ServiceNow SaaS deployment out of Deutsche Telekom Sovereign Cloud with German speaking first and second level support.
T-Systems International GmbH With locations in more than 20 countries and over 27,000 employees, T-Systems is one of the leading providers of digital services in Europe. Contact Partner Visit Website Customer satisfaction score 4.89 out of 5 The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement. ServiceNow Store Offering(s) 2 See all applications and solutions Headquarters Frankfurt am Main, Hessen, Germany
T-Systems International GmbH Contact Partner Partner Types Solutions and Offerings Product Line Achievements Product Certifications Expertise Classification Accreditations Awards Focus Industries Location Resources
About T-Systems International GmbH Your digitalization partner with industry expertise, ensuring reliability, security and sovereignty through E2E IT services. T-Systems, a Deutsche Telekom subsidiary based in Germany operates across Europe and key global markets. We provide a global production and supply chain, offering integrated solutions like secure legacy system operations, classic ICT services and transformation to cloud-based services tailored with infrastructure, platforms and software. Our innovations include data analytics, IoT, M2M communication and the Industrial Internet. We specialize in creating bespoke solutions for the automotive, public sector, healthcare and transport industries, developing vertical applications tailored to these fields. T-Systems' subsidiary operational services GmbH & Co KG focuses on the German mid-market with on-shore consulting, delivery and unique offering of ServiceNow SaaS deployment out of Deutsche Telekom Sovereign Cloud with German speaking first and second level support. Load More Load Less
Partner Types Operates in the following capacities. Reseller Markets and resells ServiceNow products and packaged services. Partner segment Select The segments include Registered, Select, Premier, Elite, and Global Elite, and are based on the number of competencies, capabilities, and customer success results.  Service Provider Delivers as-a-service and managed services to drive customer success at scale. Partner segment Select The segments include Registered, Select, Premier, Elite, and Global Elite, and are based on the number of competencies, capabilities, and customer success results.  Consulting & Implementation Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support. Partner segment Elite The segments include Registered, Select, Premier, Elite, and Global Elite, and are based on the number of competencies, capabilities, and customer success results.  Build Builds solutions and apps/integrations made available on the ServiceNow Store. Partner segment Select The segments include Registered, Select, Premier, Elite, and Global Elite, and are based on the number of competencies, capabilities, and customer success results.
Offerings Built with ServiceNow Offering Partners with offerings built in conjunction with the Now platform.
 Offering(s) 2 Technology Excellence Supply Chain Transparency Suite Get Offering Technology Excellence Ambika Charging Station Management System Get Offering View All
Product line achievements Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
 Explore all ServiceNow Products Product Line Achievement not earned Product Line Achievement earned in Geo Validated Practice in Geo Product Line AMS Americas EMEA Europe, Middle East, Africa APJ Asia Pacific, Japan Global App Engine Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 2 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 158 Customer Service Management (CSM) Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 2 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 22 Human Resources (HR) Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 4 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 20 ITOM Health Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 3 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.83 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 0 ITSM Pro Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 2 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 0 ITSM Standard Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 6 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 1 Strategic Portfolio Management Standard Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 1 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 11 Show All
Product certifications Holds one or more ServiceNow credentials and competitive differentiation. Expand All Collapse All App Engine ServiceNow Certified Application Developer (CAD) 158 Business Continuity Management Certified Implementation Specialist – Risk and Compliance (CIS-RC) 9 Micro-Certification - Business Continuity Management 1 Customer Service Management (CSM) Suite Certification - CSM Professional 22 Field Service Management (FSM) Certified Implementation Specialist – Field Service Management (CIS-FSM) 10 Financial Services Operations - Banking Suite Certification - FSO Banking and Wealth Management Professional 1 Hardware Asset Management (HAM) Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) 12 Healthcare & Life Sciences Suite Certification - Healthcare and Life Sciences Management Professional 1 Human Resources (HR) Suite Certification - HR Professional 20 ITSM Standard Certified Implementation Specialist – IT Service Management (CIS-ITSM) 1 Employee Center Accreditation 1 Suite Certification - Data Foundations (CMDB and CSDM) Professional 1 Legal Service Delivery Suite Certification - Legal Service Delivery 1 Now Assist for Creator Now Assist for Creator Implementation Delivery Accreditation 37 Operational Technology Management Delivery Accreditation - Operational Technology 2 Security Incident Response Certified Implementation Specialist – Security Incident Response (CIS-SIR) 6 Software Asset Management (SAM) Certified Implementation Specialist – Software Asset Management (CIS-SAM) 5 Strategic Portfolio Management Standard Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM) 11 Technology Provider Service Management (TPSM) Suite Certification - Technology Provider Service Management 6 Telecom Service Management (TSM) Suite Certification - Telecommunication and Media Service Management 6 Telecommunications Network Inventory Telecommunication Network Inventory Delivery Accreditation 1 Third-party Risk Management Certified Implementation Specialist – Third-party Risk Management (CIS-TPRM) 2 Vulnerability Response Certified Implementation Specialist – Vulnerability Response (CIS-VR) 4 Workflow Data Fabric Suite Certification - Workflow Data Fabric 3 Workplace Service Delivery Suite Certification - Workplace Service Delivery 1
Expertise classification Embodies experience, knowledge, and education. Certified Master Architect (CMA) The Master Architect is a trusted technical advisor and a valued partner on the digital transformation journey with ServiceNow. Skilled individual(s) 1 Certified Technical Architect (CTA) The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives. Skilled individual(s) 8
Accreditations Certifies the level of training and expert knowledge. Presales Accreditation Certified ServiceNow staff who determine the appropriate products to introduce as a solution. Accreditation(s) 89 Sales Accreditation Sales staff who understand the value of the Now Platform and are certified ServiceNow experts. Accreditation(s) 112 Delivery Accreditation Internal implementation specialists with industry experience and proven knowledge on the Now Platform. Accreditation(s) 249
Awards View All
Focus industries Self-declared by partner. Education Energy and Utilities Financial Services Government Healthcare and Life Sciences Manufacturing Retail and Hospitality Service Provider Technology Telco and Media Transportation and Logistics
Location and coverage The partner’s coverage location, validated by ServiceNow. Reseller Service Provider Consulting & Implementation Regional Coverage Country Coverage Partner Office Locations Americas Brazil, Mexico, United States Sao Paulo, Brazil | Puebla, Cuautlancingo, Mexico Asia Pacific & Japan India Europe, Middle East & Africa Albania, Austria, Bosnia-Herzegovina, Bulgaria, Cyprus, Czech Republic, Germany, Spain, Greece, Croatia, Hungary, Moldova, Montenegro, Malta, Poland, Portugal, Romania, Serbia, Slovenia, Slovakia Bonn, Dresden, Frankfurt am Main, Germany | Barcelona, Spain | Budapest, Hungary Regional Coverage Country Coverage Partner Office Locations Americas Brazil, Mexico, United States Sao Paulo, Brazil | Puebla, Cuautlancingo, Mexico Asia Pacific & Japan India Europe, Middle East & Africa Austria, Switzerland, Germany, Spain, Greece, Hungary, The Netherlands, Portugal, Romania Bonn, Dresden, Frankfurt am Main, Germany | Barcelona, Spain | Budapest, Hungary Regional Coverage Country Coverage Partner Office Locations Americas Brazil, Canada, Mexico, United States Sao Paulo, Brazil | Puebla, Cuautlancingo, Mexico Asia Pacific & Japan Australia, India, Japan, South Korea, New Zealand Europe, Middle East & Africa Austria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia Bonn, Dresden, Frankfurt am Main, Germany | Barcelona, Spain | Budapest, Hungary
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