T-Systems International GmbH

Within 20+ countries, T-Systems is one of the world's leading vendor independent providers of digital and innovative services headquartered in Europe.

About T-Systems International GmbH

T-Systems is partnering with its customers as they address the digital transformation. The company offers integrated solutions for business customers. The Deutsche Telekom B2B arm offers one-stop shopping from the secure operation of legacy systems and classical ICT services, the transition to cloud-based services, as well as new business models and innovation projects in the Internet of Things. Particularly, T-Systems is a full-service partner for enterprise service management and its automation, starting from business consulting, SaaS services, integrations services and application management. T-Systems’ subsidiary operational services GmbH & Co KG focuses on the German mid-market with on-shore consulting, delivery, and a unique offering of ServiceNow SaaS deployment out of Deutsche Telekom Cloud with German speaking first and second level support.

ServiceNow Designations & Awards

Authorized Training Partner, Training Partner

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 8
  • Certified Implementation Specialist – Field Service Management 1
  • Suite Certification - CSM Professional 5
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 1
  • Certified Implementation Specialist – Vendor Risk Management 2
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 7
  • Suite Certification - HR Professional 4
IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 1
IT Business Management
  • Certified Implementation Specialist – Project Portfolio Management 5
IT Operations Management
  • Certified Implementation Specialist – Discovery 19
  • Certified Implementation Specialist – Event Management 15
IT Service Management
  • Certified Implementation Specialist – IT Service Management 70
  • Suite Certification - ITSM Professional 22
Now Platform App Engine
  • Certified Implementation Specialist – Service Provider 2
  • ServiceNow Certified Application Developer 22
Security Operations
  • Certified Implementation Specialist – Security Incident Response 1
  • Certified Implementation Specialist – Vulnerability Response 1

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Brazil, Mexico

  • EMEA

    Hungary, Germany

ServiceNow Resale Territories

  • AMS

    Brazil, Mexico

  • EMEA

    Croatia, Austria, Cyprus, Serbia, Bosnia-Herzegovina, Hungary, Moldova, Romania, Slovakia, Greece, Germany, Albania, Bulgaria, Czech Republic, Montenegro, Slovenia, Malta, Poland

ServiceNow Service Provider Territories

  • AMS

    Brazil

  • EMEA

    Austria, Switzerland, Hungary, Germany

Partner Locations

  • AMS

    Brazil, Mexico

  • EMEA

    Hungary, Germany

ServiceNow Assure

Headquarters

Frankfurt am Main, Hessen, Germany

ServiceNow Partner Type

Next Gen Authorized Training, Sales, Service Provider, Services, Technology

Industry

Education, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

4.86 out of 5 from Responses

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.