T-Systems International GmbH

Within 20+ countries, T-Systems is one of the world's leading vendor independent providers of digital and innovative services headquartered in Europe.

About T-Systems International GmbH

T-Systems is partnering with its customers as they address the digital transformation. The company offers integrated solutions for business customers. The Deutsche Telekom B2B arm offers one-stop shopping from the secure operation of legacy systems and classical ICT services, the transition to cloud-based services, as well as new business models and innovation projects in the Internet of Things. Particularly, T-Systems is a full-service partner for enterprise service management and its automation, starting from business consulting, SaaS services, integrations services and application management. T-Systems’ subsidiary operational services GmbH & Co KG focuses on the German mid-market with on-shore consulting, delivery, and a unique offering of ServiceNow SaaS deployment out of Deutsche Telekom Cloud with German speaking first and second level support.

ServiceNow Designations & Awards

Authorized Training Partner, Training Partner
EMEA Regional Partner Award 2022

ServiceNow Expertise

  • Certified Master Architect (CMA)

  • Certified Technical Architect (CTA)


Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 17
  • Certified Implementation Specialist – Field Service Management 11
  • Suite Certification - CSM Professional 8
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 1
  • Certified Implementation Specialist – Vendor Risk Management 4
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 12
  • Suite Certification - HR Professional 8
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 1
  • Certified Implementation Specialist – Software Asset Management 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 15
  • Certified Implementation Specialist – Event Management 13
  • Certified Implementation Specialist – Service Mapping 2
IT Service Management
  • Certified Implementation Specialist – IT Service Management 54
  • Suite Certification - ITSM Professional 25
Now Platform App Engine
  • Certified Implementation Specialist – Service Provider 6
  • ServiceNow Certified Application Developer 36
Security Operations
  • Certified Implementation Specialist – Security Incident Response 1
  • Certified Implementation Specialist – Vulnerability Response 1
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 2
  • Certified Implementation Specialist – Project Portfolio Management 7

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Brazil, Mexico

  • EMEA

    Hungary, Spain, Germany

ServiceNow Resale Territories

  • AMS

    Brazil, Mexico

  • EMEA

    Croatia, Austria, Cyprus, Serbia, Bosnia-Herzegovina, Hungary, Portugal, Spain, Moldova, Romania, Slovakia, Greece, Germany, Albania, Bulgaria, Czech Republic, Montenegro, Slovenia, Malta, Poland

ServiceNow Service Provider Territories

  • AMS


  • EMEA

    Austria, Switzerland, Hungary, Portugal, Spain, Greece, Germany

Partner Locations

  • AMS

    Brazil, Mexico

  • EMEA

    Hungary, Spain, Germany


Frankfurt am Main, Hessen, Germany

ServiceNow Assure

  • Build Advanced Platform
  • Consulting & Implementation Elite
  • Reseller Elite
  • Service Provider Elite
Product Line Achievements
  • HR Service Delivery
  • Authorized Training Partner
  • Next Gen Authorized Training
  • Education
  • Financial Services
  • Government
  • Healthcare and Life Sciences
  • Manufacturing
  • Service Provider
  • Telecom Media Technology
Customer Satisfaction Score

4.75 out of 5 from Responses

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)