Takama SàRL

Specialized in IT Financial Management (ITFM) Overall expertise in Service Management and Finance Extended and practical experience with ServiceNow

About Takama SàRL

We are a team of consultants with extensive experience in the management of IT departments. With a deep understanding of ServiceNow based on practical engagements with various organisations, we focus on: - IT Financial Management (ITFM) with the target to provide transparency on IT costs, allowing qualified decisions - IT Service Management (ITSM) with a pragmatic approach aligned with standards (ITIL, COBIT) - Product / Service Portfolio according to CSDM - IT governance processes such as supplier management (SIAM), contract management, software asset management (SAM) For more than 10 years, international companies in the fields of chemistry, agrifood, health, the pharmaceutical industry, energies and the tertiary sector have placed their trust in us.

ServiceNow Designations & Awards

Build Partner
Reseller Partner
Built On ServiceNow Solutions

Offerings and Solutions

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Operational Excellence


  • Sales Accreditation

Public Sector Designations

US Federal Socio-Economic Status

Certified Small Business

Country and Region Coverage

ServiceNow Resale Territories

  • EMEA


Partner Locations

  • EMEA



St-prex, Vaud, Switzerland

  • Build Platform
  • Reseller Specialist
  • Built on ServiceNow Solutions
Product Line Achievements
  • AppStore
  • Accreditation
  • Energy and Utilities
  • Financial Services
  • Government
  • Healthcare and Life Sciences
  • Manufacturing
  • Retail and Hospitality
  • Transportation and Logistics
ServiceNow Store

App(s): 1

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A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)

Partner-owned applications built on the Now Platform.
Built integrations the partner has created on the Now Platform.
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