Certified Small Business
About Takama SàRL
We are a team of consultants with extensive experience in the management of IT departments.
With a deep understanding of ServiceNow based on practical engagements with various organisations, we focus on:
- IT Financial Management (ITFM) with the target to provide transparency on IT costs, allowing qualified decisions
- IT Service Management (ITSM) with a pragmatic approach aligned with standards (ITIL, COBIT)
- Product / Service Portfolio according to CSDM
- IT governance processes such as supplier management (SIAM), contract management, software asset management (SAM)
For more than 10 years, international companies in the fields of chemistry, agrifood, health, the pharmaceutical industry, energies and the tertiary sector have placed their trust in us.
ServiceNow Designations & Awards
Offerings and Solutions
Accreditations
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Sales Accreditation1
Public Sector Designations
US Federal Socio-Economic Status
Country and Region Coverage
ServiceNow Resale Territories
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EMEA
Switzerland
Partner Locations
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EMEA
Switzerland
Headquarters
St-prex, Vaud, Switzerland
SERVICENOW PARTNER TYPE
- Build Platform
- Reseller Specialist
- Built on ServiceNow Solutions
Product Line Achievements
- AppStore
- Accreditation
Industry
- Energy and Utilities
- Financial Services
- Government
- Healthcare and Life Sciences
- Manufacturing
- Retail and Hospitality
- Transportation and Logistics
A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)
Partner-owned applications built on the Now Platform.
Built integrations the partner has created on the Now Platform.