Tata Consultancy Services Ltd

Tata Consultancy Services Ltd (TCS)

About Tata Consultancy Services Ltd

Tata Consultancy Services is an IT services, consulting and business solutions organisation that has been partnering with many of the world's largest businesses in their transformation journeys for the last fifty years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent Agile delivery model, recognised as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS has over 436,000 of the world's best-trained consultants in 46 countries. The company generated consolidated revenues of US $20.9 billion in the fiscal year ended March 31, 2019, and is listed on the BSE (formerly Bombay Stock Exchange) and the NSE (National Stock Exchange) in India. For more information, visit us at www.tcs.com.

Offerings and Solutions

view more - Crystallus: Solutions on Now
Customer Experience
Crystallus: Solutions on Now

ServiceNow Expertise

  • Certified Technical Architect (CTA)


Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 14
  • Certified Implementation Specialist – Field Service Management 6
  • Suite Certification - CSM Professional 7
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 9
  • Certified Implementation Specialist – Vendor Risk Management 6
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 33
  • Suite Certification - HR Professional 6
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 5
  • Certified Implementation Specialist – Software Asset Management 18
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 2
  • Certified Implementation Specialist – Discovery 59
  • Certified Implementation Specialist – Event Management 35
  • Certified Implementation Specialist – Service Mapping 11
IT Service Management
  • Certified Implementation Specialist – IT Service Management 77
  • Suite Certification - ITSM Professional 28
Now Platform App Engine
  • Certified Implementation Specialist – Service Provider 6
  • ServiceNow Certified Application Developer 154
Security Operations
  • Certified Implementation Specialist – Security Incident Response 15
  • Certified Implementation Specialist – Vulnerability Response 15
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 18
  • Certified Implementation Specialist – Project Portfolio Management 12

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Canada, United States, Brazil, Chile, Mexico

  • APJ

    Japan, Australia, India, Malaysia, New Zealand

  • EMEA

    Austria, Sweden, The Netherlands, Luxembourg, Switzerland, Italy, France, Denmark, Belgium, Finland, Norway

ServiceNow Resale Territories

  • AMS

    Canada, United States, Mexico

  • APJ

    Hong Kong, Taiwan, Japan, Indonesia, Australia, India, Singapore, Malaysia, New Zealand

  • EMEA

    Sweden, The Netherlands, Switzerland, Italy, France, United Kingdom, Spain, Saudi Arabia, United Arab Emirates, Denmark, Belgium, Germany, Finland, Norway

ServiceNow Service Provider Territories

  • AMS

    Canada, United States, Brazil, Chile, Mexico

  • APJ

    Thailand, Japan, Australia, India, Singapore, Malaysia, Philippines, New Zealand

  • EMEA

    Austria, Ireland, Sweden, The Netherlands, Luxembourg, Switzerland, Italy, Hungary, France, Portugal, United Kingdom, Spain, Saudi Arabia, Denmark, Greece, Belgium, Germany, Czech Republic, Finland, Norway, Poland, South Africa

Partner Locations

  • AMS

    United States, Colombia

  • APJ

    India, Singapore, Malaysia

  • EMEA



Edison, New Jersey, United States

ServiceNow Assure

  • Consulting & Implementation Elite
  • Reseller Elite
  • Service Provider Registered
  • Education
  • Energy and Utilities
  • Financial Services
  • Government
  • Healthcare and Life Sciences
  • Manufacturing
  • Retail and Hospitality
  • Service Provider
  • Telecom Media Technology
  • Transportation and Logistics
Customer Satisfaction Score

5 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)