Tech Mahindra

Offering innovative and customer-centric IT services and solutions, enabling Enterprises, Associates and the Society to Rise™.

About Tech Mahindra

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise™. We are a USD 5.2 billion company with 123,400+ professionals across 90 countries, helping 981 global customers including Fortune 500 companies. Our convergent, digital, design experiences, innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value and experiences to our stakeholders. Tech Mahindra has been recognized amongst India’s 50 best companies to work for in 2020 by the Great Place to Work®️ Institute. We are part of the USD 21 billion Mahindra Group that employs more than 240,000 people in over 100 countries. The Group operates in the key industries that drive economic growth, enjoying a leadership position in tractors, utility vehicles, after-market, information technology and vacation ownership.

ServiceNow Designations & Awards

Global Partner Award 2021

ServiceNow Expertise

  • Certified Technical Architect (CTA)

    1

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 10
  • Certified Implementation Specialist – Field Service Management 8
  • Suite Certification - CSM Professional 8
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 5
  • Suite Certification - HR Professional 3
IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 3
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 1
  • Certified Implementation Specialist – Discovery 28
  • Certified Implementation Specialist – Event Management 9
  • Certified Implementation Specialist – Service Mapping 8
IT Service Management
  • Certified Implementation Specialist – IT Service Management 28
  • Suite Certification - ITSM Professional 10
Now Platform App Engine
  • ServiceNow Certified Application Developer 63
Security Operations
  • Certified Implementation Specialist – Security Incident Response 2
  • Certified Implementation Specialist – Vulnerability Response 1
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 3
  • Certified Implementation Specialist – Project Portfolio Management 7

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Canada, United States, Mexico

  • APJ

    South Korea, Thailand, Japan, Australia, India, Singapore, Malaysia, Philippines, New Zealand

  • EMEA

    Sweden, The Netherlands, United Kingdom, Saudi Arabia, United Arab Emirates, Germany, South Africa

ServiceNow Resale Territories

  • AMS

    Canada, United States, Mexico

  • APJ

    Hong Kong, Thailand, Taiwan, Japan, Indonesia, Australia, India, Singapore, Malaysia, Philippines, New Zealand

  • EMEA

    Ireland, Sweden, The Netherlands, Luxembourg, Switzerland, France, Nigeria, United Kingdom, Saudi Arabia, United Arab Emirates, Denmark, Belgium, Germany, Finland, Norway, South Africa

ServiceNow Service Provider Territories

  • AMS

    Canada, United States, Mexico

  • APJ

    Taiwan, Japan, Indonesia, Australia, India, Singapore, Malaysia, New Zealand

  • EMEA

    Ireland, Sweden, The Netherlands, Luxembourg, Switzerland, Italy, France, United Kingdom, Saudi Arabia, United Arab Emirates, Denmark, Belgium, Germany, Finland, Norway, South Africa

Partner Locations

  • APJ

    Australia, India

ServiceNow Assure

Headquarters

Pune, Maharashtra, India

ServiceNow Partner Type

Sales, Service Provider, Services, Technology

Product Line Achievements

IT Operations Management, IT Service Management

Industry

Education, Financial Services, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

4.95 out of 5 from Responses

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.