TELUS International (CDA) Inc.

We are a leading digital CX innovator that designs, builds and delivers next-gen digital solutions for global and disruptive brands.

About TELUS International (CDA) Inc.

TELUS International designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company's services support the full lifecycle of its clients' digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International's integrated solutions span digital strategy and innovation, IT lifecycle, end-to-end AI data solutions, omnichannel CX and trust and safety. Fueling all stages of company growth, we partner with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, banking, financial services and insurance, healthcare, and travel and hospitality. Learn more at telusinternational.com.

ServiceNow Designations & Awards

Consulting And Implementation Partner
Reseller Partner
Service Provider Partner
Build Partner

Accreditations

  • Presales Accreditation
    1
  • Sales Accreditation
    14
  • Delivery Accreditation
    5

Product Line Certifications

IT Service Management
  • Certified Implementation Specialist – IT Service Management 1
Now Platform App Engine
  • ServiceNow Certified Application Developer 4

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Canada

ServiceNow Resale Territories

  • AMS

    Canada, United States

ServiceNow Service Provider Territories

  • AMS

    Canada

Partner Locations

  • AMS

    Canada

Headquarters

Vancouver, British Columbia, Canada

SERVICENOW PARTNER TYPE
  • Build Platform
  • Consulting & Implementation Premier
  • Reseller Premier
  • Service Provider Premier
Product Line Achievements
  • Accreditation
  • Certification
Industry
  • Government
  • Telecom Media Technology
ServiceNow Store

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A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)

Partner-owned applications built on the Now Platform.
Built integrations the partner has created on the Now Platform.
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