Tier44 Technologies, Inc.

Tier44 is a DCIM provider for ServiceNow, providing visualization and monitoring extensions to ServiceNow CMDB and ITOM.

About Tier44 Technologies, Inc.

Tier44 Technologies is a leading developer of Data Center Management (DCIM) software for large enterprises, government agencies, and managed service providers. Tier44's certified solutions provide visibility, actionable intelligence, analytics and automation to help CIOs, IT directors, and facilities managers to dynamically optimize capacity, and manage service levels and power consumption within and across data centers. Tier44 is a ServiceNow technology partner, building all of its solution on the ServiceNow platform, extending ServiceNow CMDB and ITOM Discovery and Event Management with DCIM specific functionality. Based in Santa Clara, CA, and San Antonio, TX, the company is privately held.

Country and Region Coverage

Partner Locations

  • AMS

    United States

Headquarters

Santa Clara, California, United States

ServiceNow Partner Type

Technology

Industry

Financial Services, Government, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.