Tuatara consultants bring over 20 years of combined experience deploying ServiceNow solutions ranging from Fortune 50 global deployments with complex integration scenarios to out of the box deployments for smaller organizations. The cloud journey is one of the most significant challenges a company will undertake. Tuatara's solutions and integrations built on the Now Platform leverage the vast portfolio of ServiceNow product capabilities and offer agility, flexibility, and scale centered around maximizing business value. Tuatara’s expertise in architecting business outcome oriented ServiceNow solutions tailored to your organizations priorities will expedite your digital transformation journey. Our discipline in organizational change management and steadfast commitment to maximizing solution adoption to desired targets will ensure your organization receives an excellent ROI and continues to expand and deploy new solutions on the Now platform.
Tuatara Consulting Inc.
Tuatara Consulting Inc. provides delivery services built on the Now Platform within the ITOM, ITSM, SecOps, ITBM, CSM, PA, SAM and HRSD product lines.
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Customer satisfaction score
4.61 out of 5
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
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Headquarters
Sussex, Wisconsin, United States
Tuatara Consulting Inc.
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Partner Types
Product Line Achievements
Product Certifications
Expertise Classification
Accreditations
Focus Industries
Location
Resources
About Tuatara Consulting Inc.
Tuatara consultants bring over 20 years of combined experience deploying ServiceNow solutions ranging from Fortune 50 global deployments with complex integration scenarios to out of the box deployments for smaller organizations. The cloud journey is one of the most significant challenges a company will undertake. Tuatara's solutions and integrations built on the Now Platform leverage the vast portfolio of ServiceNow product capabilities and offer agility, flexibility, and scale centered around maximizing business value. Tuatara’s expertise in architecting business outcome oriented ServiceNow solutions tailored to your organizations priorities will expedite your digital transformation journey. Our discipline in organizational change management and steadfast commitment to maximizing solution adoption to desired targets will ensure your organization receives an excellent ROI and continues to expand and deploy new solutions on the Now platform.
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Partner Types
Operates in the following capacities.
Reseller
Markets and resells ServiceNow products and packaged services.
Partner segment
Specialist
The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Service Provider
Delivers as-a-service and managed services to drive customer success at scale.
Partner segment
Registered
The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Consulting & Implementation
Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support.
Partner segment
Premier
The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Product line achievements
Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
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Product Line Achievement not earned
Product Line Achievement earned in Geo
Validated Practice in Geo
Product Line
AMS
Americas
EMEA
Europe, Middle East, Africa
APJ
Asia Pacific, Japan
Global
ITSM Standard
Deployments
Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.
4
Average CSAT
Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.
4.5
Skilled Individuals
Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.
6
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Product certifications
Holds one or more ServiceNow credentials and competitive differentiation.
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App Engine
ServiceNow Certified Application Developer
13
Customer Service Management (CSM)
Suite Certification - CSM Professional
2
Field Service Management (FSM)
Certified Implementation Specialist – Field Service Management
5
Hardware Asset Management (HAM)
Certified Implementation Specialist – Hardware Asset Management
3
Human Resources (HR)
Suite Certification - HR Professional
2
ITOM Health
Certified Implementation Specialist – Event Management
3
ITOM Visibility
Certified Implementation Specialist – Discovery
1
Certified Implementation Specialist – Service Mapping
1
ITSM Pro
Micro-Certification - CMDB Health
12
Micro-Certification - Configure the CMDB
12
Micro-Certification - Service Portal
12
Micro-Certification – DevOps Change Velocity
6
Suite Certification - ITSM Professional
6
ITSM Standard
Certified Implementation Specialist – IT Service Management
6
Now Assist for Customer Service Management (CSM)
Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite
1
Now Assist for IT Service Management (ITSM)
Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite
1
Security Incident Response
Certified Implementation Specialist – Security Incident Response
3
Software Asset Management (SAM)
Certified Implementation Specialist – Software Asset Management
2
Strategic Portfolio Management Pro
Certified Implementation Specialist – Strategic Portfolio Management
13
Micro-Certification - Agile and Test Management Implementation
6
Expertise classification
Embodies experience, knowledge, and education.
Certified Technical Architect (CTA)
The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives.
Skilled individual(s)
1
Accreditations
Certifies the level of training and expert knowledge.
Presales Accreditation
Certified ServiceNow staff who determine the appropriate products to introduce as a solution.
Accreditation(s)
5
Sales Accreditation
Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
Accreditation(s)
22
Delivery Accreditation
Internal implementation specialists with industry experience and proven knowledge on the Now Platform.
Accreditation(s)
16
Focus industries
Self-declared by partner.
Education
Financial Services
Government
Healthcare and Life Sciences
Manufacturing
Telecom Media Technology
Location and coverage
The partner’s coverage location, validated by ServiceNow.
Reseller
Service Provider
Consulting & Implementation
Regional Coverage
Country Coverage
Partner Office Locations
Americas
United States
Sussex, United States
Regional Coverage
Country Coverage
Partner Office Locations
Americas
United States
Sussex, United States
Regional Coverage
Country Coverage
Partner Office Locations
Americas
United States
Sussex, United States
Partner resources and collateral
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Additional resources
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Topics
The ServiceNow Reseller Partner Program
The ServiceNow Service Provider Partner Program
The ServiceNow Consulting & Implementation Partner Program
The ServiceNow Build Partner Program