Tuatara Consulting Inc.

Tuatara Consulting Inc. provides delivery services built on the Now Platform within the ITOM, ITSM, SecOps, ITBM, CSM, PA, SAM and HRSD product lines.

About Tuatara Consulting Inc.

Tuatara consultants bring over 20 years of combined experience deploying ServiceNow solutions ranging from Fortune 50 global deployments with complex integration scenarios to out of the box deployments for smaller organizations. The cloud journey is one of the most significant challenges a company will undertake. Tuatara's solutions and integrations built on the Now Platform leverage the vast portfolio of ServiceNow product capabilities and offer agility, flexibility, and scale centered around maximizing business value. Tuatara’s expertise in architecting business outcome oriented ServiceNow solutions tailored to your organizations priorities will expedite your digital transformation journey. Our discipline in organizational change management and steadfast commitment to maximizing solution adoption to desired targets will ensure your organization receives an excellent ROI and continues to expand and deploy new solutions on the Now platform.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1
  • Suite Certification - CSM Professional 1
IT Business Management
  • Certified Implementation Specialist – Project Portfolio Management 1
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 1
  • Certified Implementation Specialist – Discovery 1
  • Certified Implementation Specialist – Event Management 1
  • Certified Implementation Specialist – Service Mapping 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 2
  • Suite Certification - ITSM Professional 2

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Resale Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

Sussex, Wisconsin, United States

ServiceNow Partner Type

Sales, Services

Industry

Education, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Target Company Size

501 to 1,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.