UniKomm

UniKomm helps leading organizations transform service delivery and build innovative new services on ServiceNow Platform

About UniKomm

Since 2008, UniKomm has helped leading organizations enhance their service delivery capabilities and develop innovative new services. We leverage the ServiceNow platform to maximize deliver value to our clients. Our HQ is in Riyadh, KSA with consultant in KSA, Bahrain, and India. Our core capabilities include ITSM, CSM, ITOM, and HRSM

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 4
  • Suite Certification - CSM Professional 2
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 2
IT Business Management
  • Certified Implementation Specialist – Project Portfolio Management 2
IT Operations Management
  • Certified Implementation Specialist – Discovery 6
  • Certified Implementation Specialist – Event Management 3
IT Service Management
  • Certified Implementation Specialist – IT Service Management 5
  • Suite Certification - ITSM Professional 3
Now Platform App Engine
  • Certified Implementation Specialist – Service Provider 1
  • ServiceNow Certified Application Developer 2
Security Operations
  • Certified Implementation Specialist – Vulnerability Response 1

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    Saudi Arabia

ServiceNow Resale Territories

  • EMEA

    Bahrain, Saudi Arabia

ServiceNow Service Provider Territories

  • EMEA

    Saudi Arabia

Partner Locations

  • EMEA

    Saudi Arabia

ServiceNow Assure

Headquarters

Riyadh, Riyadh, Saudi Arabia

ServiceNow Partner Type

Sales, Service Provider, Services

Industry

Education, Financial Services, Government, Healthcare and Life sciences, Telecom Media Technology

Customer Satisfaction Score

4.5 out of 5 from Responses

Target Company Size

5,001 to 10,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.