UP3 Services Limited

ServiceNow Managed Services for IT, Customer Services and innovative business applications. We focus on ServiceNow. You focus on your business.

About UP3 Services Limited

Our philosophy is simple - we focus on ServiceNow, you focus on your business. As a dedicated ServiceNow Managed Service Partner, we offer everything you need to deploy and manage ServiceNow applications to help you deliver a great service experience to your customers. You want to improve service quality, increase productivity and reduce service costs, all at the same time. We understand these goals; we've witnessed them from every perspective during the last 15 years and we know they can be tough to achieve. That's why we focus entirely on helping you implement, automate and improve workflows using the ServiceNow platform. We are fanatical about great service. We listen, we challenge, and we help you build great ServiceNow applications. Then we manage the platform day to day, so you can focus on your customers. This is how we work; together with you as one team. We also have a sister company; AP3 specialises in building ServiceNow applications for the passenger transport sector.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 7
  • Certified Implementation Specialist – Field Service Management 2
  • Suite Certification - CSM Professional 5
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
  • Suite Certification - HR Professional 1
IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 2
IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 1
  • Certified Implementation Specialist – Project Portfolio Management 1
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 1
  • Certified Implementation Specialist – Discovery 1
  • Certified Implementation Specialist – Event Management 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 8
  • Suite Certification - ITSM Professional 6
Now Platform App Engine
  • ServiceNow Certified Application Developer 5
Security Operations
  • Certified Implementation Specialist – Security Incident Response 1

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    United Kingdom

ServiceNow Resale Territories

  • EMEA

    Ireland, United Kingdom

Partner Locations

  • EMEA

    United Kingdom

ServiceNow Assure

Headquarters

Walton-On-Thames, Surrey, United Kingdom

ServiceNow Partner Type

Sales, Services, Technology

Product Line Achievements

Now Platform App Engine, IT Service Management

Customer Satisfaction Score

4.95 out of 5 from Responses

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.