A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About UP3 Services Limited
Our philosophy is simple - we focus on ServiceNow, you focus on your business. As a dedicated ServiceNow Managed Service Partner, we offer everything you need to deploy and manage ServiceNow applications to help you deliver a great service experience to your customers. You want to improve service quality, increase productivity and reduce service costs, all at the same time. We understand these goals; we've witnessed them from every perspective during the last 15 years and we know they can be tough to achieve. That's why we focus entirely on helping you implement, automate and improve workflows using the ServiceNow platform.
We are fanatical about great service. We listen, we challenge, and we help you build great ServiceNow applications. Then we manage the platform day to day, so you can focus on your customers. This is how we work; together with you as one team.
We also have a sister company; AP3 specialises in building ServiceNow applications for the passenger transport sector.
ServiceNow Expertise
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Certified Technical Architect (CTA)
1
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 6
- Certified Implementation Specialist – Field Service Management 3
- Suite Certification - CSM Professional 4
HR Service Delivery
- Certified Implementation Specialist – Human Resources 1
- Suite Certification - HR Professional 1
IT Asset Management
- Certified Implementation Specialist – Software Asset Management 1
IT Operations Management
- Certified Implementation Specialist – Cloud Provisioning and Governance 1
- Certified Implementation Specialist – Discovery 1
- Certified Implementation Specialist – Event Management 1
IT Service Management
- Certified Implementation Specialist – IT Service Management 11
- Suite Certification - ITSM Professional 6
Now Platform App Engine
- ServiceNow Certified Application Developer 5
Security Operations
- Certified Implementation Specialist – Security Incident Response 1
Strategic Portfolio Management
- Certified Implementation Specialist – Application Portfolio Management 1
- Certified Implementation Specialist – Project Portfolio Management 1
Country and Region Coverage
ServiceNow Implementation Territories
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EMEA
United Kingdom
ServiceNow Resale Territories
-
EMEA
Ireland, United Kingdom
Partner Locations
-
EMEA
United Kingdom
Headquarters
London, , United Kingdom
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Build Advanced Platform
- Consulting & Implementation Elite
- Reseller Elite
Product Line Achievements
- Customer Service Management
- Now Platform App Engine
- Strategic Portfolio Management
- IT Service Management
SERVICENOW WORKFLOW ACHIEVEMENTS
- Creator Workflow
- Customer Workflow
Industry
Customer Satisfaction Score
4.82 out of 5 from Responses
ServiceNow Store
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)