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About UpdateSet

We an implementation and services provider that empowers you to harness the power of ServiceNow. By partnering with you to identify and improve your business processes and workflows, we help you unlock the untapped potential to leverage all that ServiceNow has to offer. We value the sustainability of the platform and our priority is to equip you with the tools needed to succeed.

Product Line Certifications

Now Platform App Engine
  • ServiceNow Certified Application Developer 2

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States


Buford, Georgia, United States

ServiceNow Partner Type



Education, Financial Services, Government, Healthcare and Life sciences, Transportation and Logistics

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.