UST Global Inc

Digital is our DNA We’re listeners and leaders, working together to take on tomorrow’s challenges.

About UST Global Inc

For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by our purpose, we partner with our clients from design to operation. Through our nimble approach, we identify their core challenges, and craft disruptive solutions that bring their vision to life. With deep domain expertise and a future-proof philosophy, we embed innovation and agility into our clients’ organizations—delivering measurable value and lasting change across industries, and around the world. Together, with over 26,000 employees in 25 countries, we build for boundless impact—touching billions of lives in the process.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 1
  • Certified Implementation Specialist – Software Asset Management 6
IT Operations Management
  • Certified Implementation Specialist – Discovery 5
  • Certified Implementation Specialist – Event Management 2
  • Certified Implementation Specialist – Service Mapping 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 3
  • Suite Certification - ITSM Professional 2
Now Platform App Engine
  • ServiceNow Certified Application Developer 5
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 2
  • Certified Implementation Specialist – Project Portfolio Management 1

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Resale Territories

  • AMS

    Canada, United States

  • APJ

    India

ServiceNow Service Provider Territories

  • AMS

    Canada, United States, Brazil

  • APJ

    India, Singapore

  • EMEA

    United Kingdom, Germany

Partner Locations

  • AMS

    United States

Headquarters

Aliso Viejo, California, United States

ServiceNow Partner Type

Sales, Service Provider, Services

Industry

Financial Services, Healthcare and Life sciences, Telecom Media Technology

Customer Satisfaction Score

4.4 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.