V-Soft Consulting is an award-winning IT consulting firm headquartered in Louisville, KY with locations across North America including Denver, CO, Harrisburg, PA, Atlanta, GA, Madison, WI, and Chicago, IL. Serving Industry leading companies since 1997, V-Soft is trusted to deliver innovative technology solutions for today's complex business challenges. Our vision is to be a global leader that leverages innovation and the power of people to build tomorrow's solutions.
V-Soft offers a unique blend of experience to the ServiceNow space, including affordable licensing, consulting, turn-key solutions, mobile app development, and staffing. Few partners have the breadth of resources that V-Soft brings to their partners and clients.
V-Soft Consulting, Inc.
V-Soft offers innovative solutions to best use ServiceNow as a platform with cost-effective implementations, mobile integrations, bots & applying AI
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Customer satisfaction score
4.63 out of 5
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
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Headquarters
Louisville, Kentucky, United States
V-Soft Consulting, Inc.
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Partner Types
Product Line Achievements
Product Certifications
Expertise Classification
Accreditations
Public Sector Designations
Location
Resources
About V-Soft Consulting, Inc.
V-Soft Consulting is an award-winning IT consulting firm headquartered in Louisville, KY with locations across North America including Denver, CO, Harrisburg, PA, Atlanta, GA, Madison, WI, and Chicago, IL. Serving Industry leading companies since 1997, V-Soft is trusted to deliver innovative technology solutions for today's complex business challenges. Our vision is to be a global leader that leverages innovation and the power of people to build tomorrow's solutions.
V-Soft offers a unique blend of experience to the ServiceNow space, including affordable licensing, consulting, turn-key solutions, mobile app development, and staffing. Few partners have the breadth of resources that V-Soft brings to their partners and clients.
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Partner Types
Operates in the following capacities.
Reseller
Markets and resells ServiceNow products and packaged services.
Partner segment
Specialist
The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Service Provider
Delivers as-a-service and managed services to drive customer success at scale.
Partner segment
Registered
The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Consulting & Implementation
Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support.
Partner segment
Premier
The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Build
Builds solutions and apps/integrations made available on the ServiceNow Store.
Partner segment
Platform
The segments include Registered, Platform, Advanced Platform, Strategic Platform and Global Elite, and are based on the number of competencies, capabilities, and customer success results.
Product line achievements
Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
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Product Line Achievement not earned
Product Line Achievement earned in Geo
Validated Practice in Geo
Product Line
AMS
Americas
EMEA
Europe, Middle East, Africa
APJ
Asia Pacific, Japan
Global
Customer Service Management (CSM)
Deployments
Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.
1
Average CSAT
Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.
5
Skilled Individuals
Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.
5
Enterprise Architecture
Deployments
Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.
1
Average CSAT
Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.
5
Skilled Individuals
Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.
3
Hardware Asset Management (HAM)
Deployments
Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.
0
Average CSAT
Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.
0
Skilled Individuals
Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.
7
ITOM Visibility
Deployments
Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.
1
Average CSAT
Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.
5
Skilled Individuals
Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.
2
ITSM Pro
Deployments
Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.
0
Average CSAT
Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.
0
Skilled Individuals
Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.
4
ITSM Standard
Deployments
Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.
2
Average CSAT
Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.
5
Skilled Individuals
Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.
7
Software Asset Management (SAM)
Deployments
Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.
1
Average CSAT
Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.
5
Skilled Individuals
Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.
5
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Product certifications
Holds one or more ServiceNow credentials and competitive differentiation.
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App Engine
ServiceNow Certified Application Developer
20
Customer Service Management (CSM)
Suite Certification - CSM Professional
5
Enterprise Architecture
Certified Implementation Specialist – Application Portfolio Management - Retiring Soon
3
Field Service Management (FSM)
Certified Implementation Specialist – Field Service Management
2
Hardware Asset Management (HAM)
Certified Implementation Specialist – Hardware Asset Management
7
Human Resources (HR)
Suite Certification - HR Professional
2
ITOM Health
Certified Implementation Specialist – Event Management
1
ITOM Visibility
Certified Implementation Specialist – Discovery
2
Certified Implementation Specialist – Service Mapping
2
ITSM Pro
Micro-Certification - CMDB Health
11
Micro-Certification – DevOps Change Velocity
4
Suite Certification - ITSM Professional
4
ITSM Standard
Certified Implementation Specialist – IT Service Management
7
Micro-Certification - Configure the CMDB
11
Micro-Certification - Service Portal
11
Public Sector Digital Services
Suite Certification - Public Sector Digital Services (PSDS)
1
Risk, Resilience, Sustainability
Certified Implementation Specialist – Risk and Compliance
1
Certified Implementation Specialist – Third-party Risk Management (TPRM)
1
Security Incident Response
Certified Implementation Specialist – Security Incident Response
2
Software Asset Management (SAM)
Certified Implementation Specialist – Software Asset Management
5
Strategic Portfolio Management Standard
Certified Implementation Specialist – Strategic Portfolio Management
3
Vulnerability Response
Certified Implementation Specialist – Vulnerability Response
2
Expertise classification
Embodies experience, knowledge, and education.
Certified Technical Architect (CTA)
The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives.
Skilled individual(s)
1
Accreditations
Certifies the level of training and expert knowledge.
Presales Accreditation
Certified ServiceNow staff who determine the appropriate products to introduce as a solution.
Accreditation(s)
89
Sales Accreditation
Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
Accreditation(s)
68
Delivery Accreditation
Internal implementation specialists with industry experience and proven knowledge on the Now Platform.
Accreditation(s)
33
Public sector designations
Self-declared by partner.
US Federal Social-Economic Status
Other
Location and coverage
The partner’s coverage location, validated by ServiceNow.
Reseller
Service Provider
Consulting & Implementation
Regional Coverage
Country Coverage
Partner Office Locations
Americas
Canada, United States
Louisville, United States
Regional Coverage
Country Coverage
Partner Office Locations
Americas
Canada, United States
Louisville, United States
Asia Pacific & Japan
Japan
Regional Coverage
Country Coverage
Partner Office Locations
Americas
United States
Louisville, United States
Partner resources and collateral
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Additional resources
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Topics
The ServiceNow Reseller Partner Program
The ServiceNow Service Provider Partner Program
The ServiceNow Consulting & Implementation Partner Program
The ServiceNow Build Partner Program