We are a company 100% focused on providing Now Platform services.


The VA Expert Company is over four years old. It was created in 2017 by Vinicius and Alex. The first VA Expert service was ServiceNow Pre-sales. VA Expert is a Brazilian company. Its head office is in Brasilia in Brazil. The company still delivers pre-sales today, but this is just one in a wide range of services, including ITSM, ITBM, GRC, SECOPS, and Platform Development. It was the first company to implement GRC in companies from Brasil and Mexico. VA Expert believes that it is vital to invest in its employees. Training is an essential part of its philosophy. Last year, 100% of employees did official training courses.

Product Line Certifications

IT Service Management
  • Certified Implementation Specialist – IT Service Management 1
  • Suite Certification - ITSM Professional 1
Now Platform App Engine
  • ServiceNow Certified Application Developer 2

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Brazil, Mexico

ServiceNow Resale Territories

  • AMS


Partner Locations

  • AMS



Brasilia, DF-Brasilia, Brazil

  • Consulting & Implementation Specialist
  • Reseller Specialist
  • Education
  • Government
  • Service Provider

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)