ValueFlow IT Pty Ltd

ValueFlow is an advisory‑led ServiceNow implementation partner which offers world-leading IT and business process design and transformation services.

About ValueFlow IT Pty Ltd

ValueFlow is an advisory‑led ServiceNow implementation partner. We love to work with aspirational clients who focus on the objectives of their businesses. Everything we do is underpinned by our core value: Care for your work. We deliver against a flexible engagement model focused on value realized through our collaborative efforts. ValueFlow advisory consultants bring broad knowledge in IT management frameworks, including DevOps, Agile, IT4IT, ITIL, COBIT, MSP, and PRINCE2, and they are highly experienced in facilitating transformational change. We will work with you to facilitate the creation of a ServiceNow capability roadmap (SCR) to help you continually deliver new levels of capability and measurable business benefits. We understand that your solutions need to be sustainably fit for purpose with access to a range of skills on an ongoing basis. To meet this need, ValueFlow offers a range of enhanced customer services.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1
  • Suite Certification - CSM Professional 2
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
  • Suite Certification - HR Professional 1
IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 2
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 2
  • Certified Implementation Specialist – Discovery 4
  • Certified Implementation Specialist – Event Management 2
  • Certified Implementation Specialist – Service Mapping 3
IT Service Management
  • Certified Implementation Specialist – IT Service Management 9
  • Suite Certification - ITSM Professional 7
Now Platform App Engine
  • ServiceNow Certified Application Developer 2
Security Operations
  • Certified Implementation Specialist – Security Incident Response 1
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 1
  • Certified Implementation Specialist – Project Portfolio Management 1

Country and Region Coverage

ServiceNow Implementation Territories

  • APJ


ServiceNow Resale Territories

  • APJ


Partner Locations

  • APJ


ServiceNow Assure


Sydney, New South Wales, Australia

ServiceNow Partner Type

Sales, Services

Product Line Achievements

Now Platform App Engine, IT Service Management


Education, Financial Services, Government, Healthcare and Life sciences

Customer Satisfaction Score

4 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.