A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About ValueFlow IT Pty Ltd
ValueFlow is an advisory‑led ServiceNow implementation partner. We love to work with aspirational clients who focus on the objectives of their businesses. Everything we do is underpinned by our core value: Care for your work. We deliver against a flexible engagement model focused on value realized through our collaborative efforts.
ValueFlow advisory consultants bring broad knowledge in IT management frameworks, including DevOps, Agile, IT4IT, ITIL, COBIT, MSP, and PRINCE2, and they are highly experienced in facilitating transformational change. We will work with you to facilitate the creation of a ServiceNow capability roadmap (SCR) to help you continually deliver new levels of capability and measurable business benefits.
We understand that your solutions need to be sustainably fit for purpose with access to a range of skills on an ongoing basis. To meet this need, ValueFlow offers a range of enhanced customer services.
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 1
- Suite Certification - CSM Professional 2
Governance, Risk and Compliance
- Certified Implementation Specialist – Risk and Compliance 1
HR Service Delivery
- Certified Implementation Specialist – Human Resources 2
- Suite Certification - HR Professional 1
IT Asset Management
- Certified Implementation Specialist – Software Asset Management 2
IT Operations Management
- Certified Implementation Specialist – Cloud Provisioning and Governance 2
- Certified Implementation Specialist – Discovery 2
- Certified Implementation Specialist – Event Management 1
- Certified Implementation Specialist – Service Mapping 2
IT Service Management
- Certified Implementation Specialist – IT Service Management 9
- Suite Certification - ITSM Professional 8
Now Platform App Engine
- ServiceNow Certified Application Developer 1
Security Operations
- Certified Implementation Specialist – Security Incident Response 1
Strategic Portfolio Management
- Certified Implementation Specialist – Application Portfolio Management 1
- Certified Implementation Specialist – Project Portfolio Management 1
Country and Region Coverage
ServiceNow Implementation Territories
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APJ
Australia, Singapore, Malaysia
ServiceNow Resale Territories
-
APJ
Australia, Singapore, Malaysia, Philippines
ServiceNow Service Provider Territories
-
APJ
Singapore, Malaysia
Partner Locations
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APJ
Australia, Singapore, Malaysia
Headquarters
Sydney, New South Wales, Australia
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Consulting & Implementation Elite
- Reseller Elite
- Service Provider Elite
Product Line Achievements
- Now Platform App Engine
Industry
- Education
- Energy and Utilities
- Financial Services
- Government
- Healthcare and Life Sciences
- Manufacturing
- Retail and Hospitality
- Service Provider
- Telecom Media Technology
Customer Satisfaction Score
3.75 out of 5 from Responses
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)