A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About Virtusa Corporation
Virtusa Corporation (NASDAQ GS: VRTU) is a global provider of Digital Business Transformation, Digital Engineering, and Information Technology (IT) outsourcing services that accelerate our clients’ journey to their Digital Future. Virtusa serves Global 2000 companies in Banking, Financial Services, Insurance, Healthcare, Telecommunications, Media, Entertainment, Travel, Manufacturing and Technology industries. Virtusa engages its clients to re-imagine their business models and develop strategies to defend and grow their business by introducing innovative products & services, developing distinctive digital experiences, creating operational efficiency, developing operational and IT platforms for the future, and rationalizing and modernizing their existing IT applications infrastructure. Founded in 1996 & headquartered in Massachusetts, Virtusa has operations in North America, Europe, and Asia.
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 1
- Suite Certification - CSM Professional 1
HR Service Delivery
- Certified Implementation Specialist – Human Resources 3
- Suite Certification - HR Professional 1
IT Asset Management
- Certified Implementation Specialist – Software Asset Management 2
IT Operations Management
- Certified Implementation Specialist – Discovery 6
- Certified Implementation Specialist – Event Management 4
IT Service Management
- Certified Implementation Specialist – IT Service Management 12
- Suite Certification - ITSM Professional 1
Now Platform App Engine
- ServiceNow Certified Application Developer 41
Strategic Portfolio Management
- Certified Implementation Specialist – Project Portfolio Management 1
Country and Region Coverage
ServiceNow Implementation Territories
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AMS
United States
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APJ
Singapore
ServiceNow Resale Territories
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AMS
Canada, United States
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EMEA
United Kingdom
ServiceNow Service Provider Territories
-
AMS
Canada, United States
Partner Locations
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AMS
United States
-
APJ
Singapore
Headquarters
Southborough, Massachusetts, United States
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Consulting & Implementation Elite
- Reseller Elite
- Service Provider Elite
Industry
- Financial Services
- Government
- Healthcare and Life Sciences
- Manufacturing
- Service Provider
- Telecom Media Technology
Customer Satisfaction Score
4.8 out of 5 from Responses
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)