VividCharts

VividCharts is the Data Engagement Platform helping ServiceNow customers visualize, distribute, and engage with their data securely in their instance.

About VividCharts

VividCharts was originally formed to provide a more flexible set of visuals, and an easier report building experience for ServiceNow customers. But as the volume of data flowing through the platform has grown, so has the number and variety of stakeholders looking for data and insights from the platform. VividCharts is the Data Engagement Platform providing: - Creation tools to build views of your data - Engagement layers to serve up and interact with your data - Distribution tools to deliver consistent views to stakeholders Reach out to learn more!

Country and Region Coverage

Partner Locations

  • AMS

    United States

Headquarters

Lexington, Kentucky, United States

ServiceNow Partner Type

Technology

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.