WholePoint Systems

WholePoint Systems specializes in providing integrated end to end IT solutions for our customers.

About WholePoint Systems

WholePoint Systems specializes in providing integrated end to end IT solutions for our customers. WholePoint Systems has deep ServiceNow expertise in many core areas of the platform including custom scoped applications, ITSM, ITBM, ITOM, CSM and GRC. WholePoint Systems prides itself on its ability to integrate ServiceNow with other IT and Security tools. We have experience assisting customers on architectural strategy, implementation, and long-term strategies for sustainment. If you are interested in finding out how WholePoint can help you maximize your IT landscape using the ServiceNow platform, contact us today!

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 1
  • Certified Implementation Specialist – Vendor Risk Management 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
  • Suite Certification - HR Professional 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 3
  • Suite Certification - ITSM Professional 2
Now Platform App Engine
  • ServiceNow Certified Application Developer 2
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 1
  • Certified Implementation Specialist – Project Portfolio Management 2

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Resale Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

Headquarters

Reston, Virginia, United States

ServiceNow Partner Type

Sales, Services

Industry

Government, Healthcare and Life sciences, Service Provider

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.