Windward Consulting Group Inc.

Windward is results-driven consultancy providing strategic advisory and services to simplify complex challenges to create lasting impact.

About Windward Consulting Group Inc.

Windward solves Service-Centric IT challenges throughout our clients organizations by providing the best minds and proven solutions. We believe in an engaged workforce to build a stronger company by operating with integrity, honesty, transparency and teamwork. We are accountable for our actions and are empowered to be innovative. We are committed to excellence and to continually deliver solutions that result in high value for our clients.

Product Line Certifications

HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 2
  • Certified Implementation Specialist – Event Management 1
  • Certified Implementation Specialist – Service Mapping 2
IT Service Management
  • Certified Implementation Specialist – IT Service Management 6
  • Suite Certification - ITSM Professional 5
Now Platform App Engine
  • ServiceNow Certified Application Developer 4

Public Sector Designations

US contract/procurement Vehicles

General Services Administration Schedule 70 (GSA)

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Resale Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

Herndon, Virginia, United States

ServiceNow Partner Type

Public Sector, Sales, Services

Industry

Financial Services, Government, Telecom Media Technology

Customer Satisfaction Score

4.42 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.