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WSP-Consulting GmbH

WSP-Consulting GmbH: Independent ServiceNow Partner since 2009 ‑ Consulting. Implementation. Training.

About WSP-Consulting GmbH

WSP-Consulting GmbH is established on the market since 2002 as a successful technology and consulting company. With over 17 years of experience we are specialized in the implementation of Enterprise Service Management platforms. Thereof 10 years as ServiceNow Partner, being the first Partner in Germany. WSP-Consulting offers individual solutions and development of customer-specific applications for every company size and values close partnerships. 
The team of more than 50 experts at WSP-Consulting works professionally with the highest commitment and technical expertise: "A new challenge every day" is their guiding principle.

ServiceNow Designations & Awards

Authorized Training Partner, Training Partner

ServiceNow Expertise

  • Certified Technical Architect (CTA)

    1

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 2
  • Suite Certification - CSM Professional 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 6
  • Suite Certification - HR Professional 5
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 2
  • Certified Implementation Specialist – Software Asset Management 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 3
  • Certified Implementation Specialist – Event Management 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 28
  • Suite Certification - ITSM Professional 14
Now Platform App Engine
  • ServiceNow Certified Application Developer 6
Security Operations
  • Certified Implementation Specialist – Security Incident Response 1
Strategic Portfolio Management
  • Certified Implementation Specialist – Project Portfolio Management 2

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    Germany

ServiceNow Resale Territories

  • AMS

    United States

  • EMEA

    Austria, Switzerland, Germany

Partner Locations

  • EMEA

    Germany

Partner Website
Headquarters

Trebur, Hessen, Germany

ServiceNow Assure

SERVICENOW PARTNER TYPE
  • Consulting & Implementation Elite
  • Reseller Elite
Product Line Achievements
  • IT Service Management
  • Customer Service Management
  • Strategic Portfolio Management
SERVICENOW TRAINING PROGRAM
  • Authorized Training Partner
Industry
  • Education
  • Financial Services
  • Healthcare and Life Sciences
  • Manufacturing
  • Telecom Media Technology
Customer Satisfaction Score

4.68 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)