WSP-Consulting GmbH

WSP-Consulting GmbH: Independent ServiceNow Partner since 2009 ‑ Consulting. Implementation. Training.

About WSP-Consulting GmbH

WSP-Consulting GmbH is established on the market since 2002 as a successful technology and consulting company. With over 17 years of experience we are specialized in the implementation of Enterprise Service Management platforms. Thereof 10 years as ServiceNow Partner, being the first Partner in Germany. WSP-Consulting offers individual solutions and development of customer-specific applications for every company size and values close partnerships. 
The team of more than 50 experts at WSP-Consulting works professionally with the highest commitment and technical expertise: "A new challenge every day" is their guiding principle.

ServiceNow Designations & Awards

Authorized Training Partner, Training Partner

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1
  • Suite Certification - CSM Professional 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 5
  • Suite Certification - HR Professional 3
IT Business Management
  • Certified Implementation Specialist – Project Portfolio Management 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 4
  • Certified Implementation Specialist – Event Management 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 24
  • Suite Certification - ITSM Professional 8
Now Platform App Engine
  • ServiceNow Certified Application Developer 4

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    Germany

ServiceNow Resale Territories

  • AMS

    United States

  • EMEA

    Austria, Switzerland, Germany

Partner Locations

  • EMEA

    Germany

ServiceNow Assure

Headquarters

Trebur, Hessen, Germany

ServiceNow Partner Type

Sales, Services

Product Line Achievements

IT Service Management

Industry

Education, Financial Services, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

4.87 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.