Zoomin delivers product answers by recommending and surfacing relevant, personalized content to your customers, whenever and wherever they need it.

About Zoomin

Zoomin allows enterprise companies to deliver always-updated, personalized product content, and ensure their customers find the answers they are looking for. Zoomin's digital experience platform technology and domain expertise in the field of product content makes Zoomin the ideal solution to deliver your content in a secure, dynamic and modern environment. Zoomin connects with your content sources and integrates them into your self-service portal so that customers, employees, partners, and agents can easily find what they are looking for without leaving ServiceNow. Use documentation to provide the most relevant answers to your customers and employees, increase case deflection and increase the productivity of the professionals who provide support.

ServiceNow Designations & Awards

Build Partner

Country and Region Coverage

Partner Locations

  • EMEA



Tel Aviv, Tel Aviv, Israel

  • Build Platform
Product Line Achievements
  • AppStore
ServiceNow Store

App(s): 1

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A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)

Partner-owned applications built on the Now Platform.
Built integrations the partner has created on the Now Platform.
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