Zoomin

Zoomin delivers product answers by recommending and surfacing relevant, personalized content to your customers, whenever and wherever they need it.

About Zoomin

Zoomin allows enterprise companies to deliver always-updated, personalized product content, and ensure their customers find the answers they are looking for. Zoomin's digital experience platform technology and domain expertise in the field of product content makes Zoomin the ideal solution to deliver your content in a secure, dynamic and modern environment. Zoomin connects with your content sources and integrates them into your self-service portal so that customers, employees, partners, and agents can easily find what they are looking for without leaving ServiceNow. Use documentation to provide the most relevant answers to your customers and employees, increase case deflection and increase the productivity of the professionals who provide support.

Country and Region Coverage

Partner Locations

  • EMEA

    Israel

Headquarters

Tel Aviv, Tel Aviv, Israel

ServiceNow Partner Type

Technology

ServiceNow Store

Store Application(s)

Target Company Size

101 to 500

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.